Adding an out-of-view folder throws error



Adding an out-of-view folder throws error


  • Product Name: StarTeam
  • Product Version: 2006
  • Product Component: CPC - Add out of view folder
  • Platform/OS Version: All

When trying to add an out-of-view folder, an error is thrown:Internal view error: Cached share information is missingThis prevents a folder from being added in the folder tree at the desired location. In most cases it is only one folder that is affected.

The problem that is causing this issue can vary, but most likely it is because the folder"s parent folder was deleted sometime recently. Maybe the folder was moved to be a sub-folder in another location, and the previous parent folder was deleted. Regardless of the root cause, a good workaround/fix is available.

1) Access the project/view and navigate to the folder in question.

2) Use Folder --> Properties to rename the folder to something different. A good idea is to just append "_old" onto the original name.

3) Create a new folder that is the same name as the original folder.

4) Move all the items from the old folder to the new folder. Make sure you move everything: files, CR"s tasks, etc.

5) Delete the old folder.

Perform these steps in this exact order and you will not lose any history, label attachments, links, etc. You will now be able to add out-of-view folders.

Author: Donnie Nix

Old KB# 27565
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