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This method is applicable for SV Server 5.4 or lower.
To successfully run Backup and Restore, or to install an SV Server patch, you need to be logged in under the account that originally installed SV, or the account that runs the SV Server as a Windows service (run 'services.msc' to see which user runs the 'Service Virtualization Server' service).
To carry out these actions under a different account, you need to copy the original encryption password to this account's Windows Credential Store.
SV encrypts all passwords using a special autogenerated GUID, stored in the Windows Credential Store of the account that installed the SV Server, as well as of the account that runs the SV Server. To install a patch or run the Backup/Restore Utility, you need to run it under one of these 2 accounts.
Steps to obtain the encryption password:
To obtain the password from other than the Local System account follow these steps:
To obtain the password from the Local System account follow these steps:
Steps to copy the encryption password to another user's Windows Credential Store: