UFT to ALM issue

We have a user who has been given admin access to a Windows 10 VDI.

He launched ALM and downloaded the HP Connectivity Tool as well as registering the HP ALM Client on the VDI.

Next he ran UFT as an admin and successfully connected to our instance of ALM.

When he tries to run a test however he gets this error:


"Retrieving the COM class factory for component with CLSID {A570910D-F00F-4C36-A2F7-0DFA48CF8FFF}

failed due to the following error: 80080005 Server execution failed (Exception from HRESULT 0x80080005 (CO_E_SERVER_EXEC_FAILURE)

The user has TDAdmin access to the ALM project.


How can we resolve this issue?