We are migrating PPM from 9.12 to 9.31.
We are proceeding by step and the first one concerns migration from 9.12 to 9.20. We copied production instance with a license of fixed number of users. Then we asked HP a new license for development purpose for the new machine (OS and IP address changed).
We encountered problems with the new license provided by support because PPM doesn’t start regularly because of licensing problems.
This is the error that appears:
ERROR server:main:com.kintana.core.server:2015/05/20-16:51:56.963 CEST: License usage exceeded. Your maximum of 0 license(s) for Portfolio Management have already been allocated. There are 4 users in your system with this license. (KNTA-10043)
Then we asked HP a new license containing also this 4 portfolio users but they told us that we’re not entitled which in my opinion doesn’t make sense because we bought 4 portfolio users license.
Is this the correct way to proceed to perform the upgrade or is there a workaround to avoid license problem when performing upgrade in a test/dev environment?
We’ve already tried to set server mode on RESTRICTED (./setServerMode.sh RESTRICTED) without any success.
Many thanks in advance.