Project Quality Scorecard Not visible on Project Summary after 9.22

Hi,

Has anyone experinced this issue or have a sugestion on how to resovle this ?

We are in process of upgrading from 9.1 to 9.2   on our Dev instance and have been on 9.21 for over a week now... But as soon as we applied Service Pack 2 for 9.2 today to go to 9.22, we are noticing a LOT of errors.  These are the onces that are causing most concern to us at this point.

 

- "Project Quality Scorecard" is No longer Visible on Project Summary page, but surprisinlgy it only appears on pdf export like other Greyed out ones.

- And My server log is getting filled with Erros like this on any & every clicks on PPM
"The attachment file could not be downloaded. The file: manual/Skin/Images/ToolbarBackground.jpg no longer exists on the server."  I don't even have this "ToolbarBackground.jpg" file in that location and I know I haven't deleted any. So not sure what is goign on...  

 

Tried creatign a SR as well but still waiting on the response  :-(  ..  will appreciate your input.

 

-Raj

Parents
  • Hi Raj,

     

    In these strange type of situations, I usually clear out the old files and let them recompile on the fly:

    1. Stop PPM

    2. Delete tmp & work directories under PPM_HOME/server/SERVER_NAME

    3. Start PPM (let the .jsp file recompile on the fly)

    4. Clear the browser cache

    5. Login to PPM to test again

     

    What is the "Project Quality Scorecard"? Which Guide can I find the information on this?

    I looked in the 9.14 Release Notes and the APM Guide, though not seeing it. If the above does not help, might have to look at re-deploying the solution in 9.2 version (though again, not sure exactly what it is or how it was deployed).

     

    -Mike

  • OK, found it. It is part of the ALM integration.

     

    Couple of notes in the Upgrade Guide (see below).  These comments are in the Guide about 4 or 5 times.

     

    Would this apply to your upgrade? Upgrade from a 9.12 or earlier? Try to upgrade the ALM?

     

    -Mike

     

     

    ___________________________________

    Note in Upgrade Guide:

     

    If you deployed an ALM content bundle for integration purpose on PPM Center
    version 9.12 or earlier, and configured any integration solutions using the ALM entities
    provided, to avoid any potential data loss with your integration solutions, make sure
    you upgrade PPM Center to version 9.14, then proceed to upgrade to version 9.20.

     

    Note that unless advised otherwise, HP strongly recommends you keep using the old
    ALM content bundle. There is no need to deploy a new ALM content bundle,
    regardless of which version of PPM Center you upgraded to.

Reply
  • OK, found it. It is part of the ALM integration.

     

    Couple of notes in the Upgrade Guide (see below).  These comments are in the Guide about 4 or 5 times.

     

    Would this apply to your upgrade? Upgrade from a 9.12 or earlier? Try to upgrade the ALM?

     

    -Mike

     

     

    ___________________________________

    Note in Upgrade Guide:

     

    If you deployed an ALM content bundle for integration purpose on PPM Center
    version 9.12 or earlier, and configured any integration solutions using the ALM entities
    provided, to avoid any potential data loss with your integration solutions, make sure
    you upgrade PPM Center to version 9.14, then proceed to upgrade to version 9.20.

     

    Note that unless advised otherwise, HP strongly recommends you keep using the old
    ALM content bundle. There is no need to deploy a new ALM content bundle,
    regardless of which version of PPM Center you upgraded to.

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