Attempting to open Attachments leads to odd file names

Hello, we are running PPM 9.14.0005 and we are seeing an odd issue which has (so far) been reported by only 1 user. When attempting to open an attachment to a CR, he receives the following:

 

 

What he should be seeing should be the same as what I see when I try to open the same attachment:

 

 

The color is of no issue, but the options (open or save vs. save only) and the file name are.  Previously, this guy has had no issues opening these attachments.

I am checking with him to find out if he is having the same issue on other, similar CRs.

 

Thanks for any insight!

Steve

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