We have an issue with ALM synchronizer when we run "incremental synchronization".
During this incremental sync, the data updated in ALM is getting updated in JIRA but not the vice versa. But full synchronization works fine.
BTW, our ALM synchronizer server and JIRA server are not located in same time zones.
ALM Product version - v12.53(Patch 1)
ALM Synchronizer version - v12.60
JIRA version - v7.4.2