Email notification to user list

We have a requirement to send email notifications to user list in addition to Assigned to.  Whatever the changes on defect should send mail to assigned to and that user list.  It is on Quality center version 9.0

 

I have done below steps for this.

 

Customize auto email->selected conditions->selected that user list(at the bottom after assigned to detected by i can see all user lists from that i have selected that user list)->Checked All defects. 

 

But we did not receive any email notification. 

 

Please suggest me how i can set the conditions

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  • Hello QCAdminisrtator,

     

    Please identify the at what conditions should the other sepecific users must get email alerts apart from 'Assigned To'?

     

    Once that is done you need to goto 'Condition' Tab and select one user from that user list and click on 'Condition' tab on the bottom of th page.

     

    A new window will open up that will show all the fields of the defect module. You need to then select the field whose change should alert that user.

     

    Set up a logical condition in the filter and save it.

     

    Repeat the process for remaining users and save all the changes.

     

    This will resolve the issue.

  • What have you set in your "on change of" section?  This is where you define which fields being updated will generate an email notification.  If you only have "Assigned To" in this area, then emails will only be sent if the Assigned To value on the defect is updated.  Emails will not be generated if the Status or Comments are updated, for example.  You need to list any fields that, upon being changed, you want a notification to be sent.

     

    Also, have you marked the Auto Mail option for this project in Site Admin?

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  • What have you set in your "on change of" section?  This is where you define which fields being updated will generate an email notification.  If you only have "Assigned To" in this area, then emails will only be sent if the Assigned To value on the defect is updated.  Emails will not be generated if the Status or Comments are updated, for example.  You need to list any fields that, upon being changed, you want a notification to be sent.

     

    Also, have you marked the Auto Mail option for this project in Site Admin?

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