I want to find a good test management tool and I am evaluating ALM 11, but whenever I use special characters (like Arabic or Persian characters) in Memo fields like Description or comment (in defect module), after I log out from the QC and then return to the system, I cannot see any of the bugs. I found this error in QC log file, But I don't know how to solve this. Does anyone have an idea? Could you please tell the steps I should follow to solve this?
The error: "Failed to Get Bug Value; Failed to fetch data from BUG; Failed to cast Result Set value of field 'BG_DESCRIPTION' from type '2005' to string : [Mercury][Oracle JDBC Driver]Transliteration failed, reason: invalid UTF8 data;"
Thanks a lot.