Unable to start ALM service after system restart

Hello Team,

 

Hoping you can help, I have installed HP ALM into a Virtual Machine with the following configuration

Windows Server 2012 R2

SQL Server 2014

After I installed ALM I restarted the VM as instructed in the Guide, before registering any componenents or using ALM. After the restart I installed the componenents and was able create a new project and assign users to the project.

Today I started the VM as normal but found that the ALM service cannot be started. I keep getting the following error message

"Windows could not start the HP Application Lifecycle Management on Local Computer"

Could you help me understand what is wrong and how I can start the service please

thanks