Support, Professional Services and Education

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Plan your upgrade. Keep your ALM/Quality Center supported!

With the release of ALM/Quality Center 16.0, now is the perfect time to stay—or get—current. Did you know? You can even upgrade for free with an active support contract.

ALM/Quality Center continues to strengthen all the strategic areas you’ve asked for:

  • Web interface that enables administrators to manage their environments from anywhere and any browser.
  • Microsoft Teams integration that facilitates real-time discussions and supports remote collaboration.
  • New analytics engine that powers an executive dashboard which supports KPI cards.
  • Audit log can record workflow changes and IP addresses of connected users.
  • Jira plugin allows users to see the status of ALM/Quality Center test cases immediately.

And don’t forget: support for ALM/Quality Center 12.6x will end on August 31, 2022. Additionally, Microsoft announced that the Internet Explorer 11 desktop application will go out of support on June 15, 2022. ALM/Quality Center 16.0 removes the dependency on Microsoft IE.

Visit our unique ALM/Quality Center upgrade page to explore all your ALM upgrade options or reach out to our teams of experts outlined hereunder. We are here to help!

Support

Master your upgrade with the right Support
Maybe you’re handling the upgrade on your own but want a little help. Contact our Customer Support team by chat, phone, or service requests. You can also access the ALM/Quality Center documentation, support forums, patch downloads, and more.

Need some reinforcements? Our Micro Focus Premium Support plan enhances your Micro Focus Business Support with ongoing problem resolution, technical guidance, and strategic support—all from a team of named and dedicated software experts and account managers.

Or if you just need some short-term support, Micro Focus Flexible Credits give you access to upgrade resources, on-site troubleshooting, assessments, and even e-learning.

Contact our Support Representatives to find out how we can support you.

Professional Services

Leave the upgrades to Professional Services
We know you want the latest product innovations but might not want to spend time on upgrades. A software upgrade is not only an opportunity to benefit from the latest product innovation, but it´s also a chance to evaluate your long-term strategy for operating the solution either on-premises or cloud.

Our Micro Focus Professional Services ALM/Quality Center experts apply proven migration methodology, accelerators, and best practices for seamless upgrades.

The Professional Services ALM/Quality Center upgrade program covers the following:

  • Discovery workshops to evaluate upgrade options
  • Assess your environment in advance of the upgrade to ensure there are no obstacles
  • Understand and define the scope and benefits of your upgrade to ALM/Quality Center 16  
  • Validate architecture, configuration, and integrations
  • Deliver on-premises upgrades or cloud migration for you
  • Knowledge transfer, production cut-over, and post-production support 

The post upgrade Professional Services team can also help manage the long-term maintenance of your environment.

Let us help you with your ALM/Quality Center upgrade. Contact us for a personalized discussion about your environment.

Education

Micro Focus Education services help you to drive real value from your software investments and IT solutions. Providing your workforce with access to continuous learning opportunities lets them stay current, be productive, and provide greater business value. How your workforce learns is unique to the individual. Contact us here to learn more.

Click here for more information on how to upgrade to the latest version of ALM/Quality Center.


Heather Caldwell
Micro Focus Community Manager
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