First think to consider is the compatibility with other tools like UFT/QTP
Sprinter 11 can be installed on the same machine were QTP 11 is installed, if the machien has UFT, both will fail.
Sprinter 11.5 can be installed on a machine with UFT 11.5, if QTP 11 or below is installed both will fail.
Second action to do: Check the version and patch of ALM
Sprinter 11.5 supports ALM 11 - Starter Edition with patch 9.
Sprinter 11.52 supports ALM 11 - Starter Edition with Patch 12.
Sprinter 11.5 works by default with ALM 11.5
Sprinter 11.52 works by default with ALM 11.52
For more details you can visit About HP Sprinter
Note: is recommended to have installed always the latest patch for Sprinter.
Next step will be check if ALM client session is opening properly from Internet Explorer. If no then is necessary check the permissions of the machine and ensure that ALM session will open properly.
As soon as ALM session opens properly repair Sprinter with tan admin user.
If you find that this or any post resolves your issue, mark it as an accepted solution.
Note: The Opinions expressed in my post are mine alone, and do not reflect the opinions of my employer. No warranties express or implied for any answered posted.