UFT 12.02 not recognizing IFrame

We are trying to automate some flows in HP Teamsite contact center.

Tool - UFT 12.02

Browser - IE11

UFT is not recognizing IFrame and the objects inside it. On spying, it shows the entire frame as WinObject. Is there a patch or an add-in that we re missing. We tried the Flex add-in but it did not help.

Does anyone have a solution to this.

NOTE: We tried with UFT 11.53 and IE8. this comination worked for us and UFT 11.53 was able to identify objects inside the frame. But UFT 12.02 with IE11 is not working and that is the way forward.