can someone from HP respond re: why the site never works?

using a trial version of the latest version of QTP and trying to follow along with the tutorial, it's rather frustrating that the sample web application doesn't work. has been throwing 403 error for the 2 weeks i've had QTP installed.  looking through previous questions and other support forums this appears to be a frequent problem - is there any "solution" or is it simply "keep trying and maybe sometimes it will work"?  everytime i have found this question there is never any actual solution besides "oh, it is working now" (and sometimes this "it's working now" post comes weeks after the initial question). 


it doesn't matter what browser or browser version i use - all i can ever get when trying to access the site is


"You don't have permission to access / on this server.

Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request."


should i just assume this is never going to work or is there an actual solution to this problem?