Some Users unable to connect to UFT License Server

we have an issue with some users unable to connect to the UFT License server. 

We’re using UFT 12.51 and the new Autopass license . 

On Windows 7 machines, no reported connection issues.

On Windows 10, users are getting – License Server is not available. 

According to our network people, these machines are not even attempting to connect.  No network traffic generated.

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