UFT 12.01 crashes IE 10 or 11 when recording an Oracle application

Hi All,


I have an interesting problem that started around 16 April 2015.

Running an Oracle application on IE 10 or 11. When a link is clicked, which spawns an Oracle application, the Oracle application will crash if the record button in UFT 12.01 is clicked.

The Error Window “Internet Explorer has stopped working” is displayed.

UFT will continue to run, in record mode, but IE and Oracle are unresponsive and will need to be closed.


This is the error window code:

Problem signature:

Problem Event Name:                        BEX

Application Name:                             IEXPLORE.EXE

Application Version:                           11.0.9600.17728

Application Timestamp:                     55024724

Fault Module Name:                          MSVCR100.dll

Fault Module Version:                        10.0.40219.1

Fault Module Timestamp:                  4d5f0c22

Exception Offset:                                0008af3e

Exception Code:                                  c0000417

Exception Data:                                   00000000

OS Version:                                          6.1.7601.

Locale ID:                                             1033

Additional Information 1:                  6e18

Additional Information 2:                  6e18e0eebd18da9d94e55d8f9ac9751b

Additional Information 3:                  35bc

Additional Information 4:  35bc19eff9f24b3cb3591172f0282594


The IT people here have assured me that nothing happen on that date. Something happened because everything worked fine before then.


Any Ideas?

Thank You.


  • I am experiencing the same issue currently and raised a ticket with HP. Will keep updated


    All the recorded scripts are played back with but unable to record any new scripts.

  • Hi All , I am facing following issue while running UFT, 


    "Internet Explorer has stopped working"


    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: IEXPLORE.EXE
    Application Version: 11.0.9600.17840
    Application Timestamp: 555fe1bb
    Fault Module Name: MSHTML.dll
    Fault Module Version: 11.0.9600.17842
    Fault Module Timestamp: 5565cf99
    Exception Code: c0000602
    Exception Offset: 00830da3
    OS Version: 6.1.7601.
    Locale ID: 1033
    Additional Information 1: 6c51
    Additional Information 2: 6c516bd8e0aa7b79fa370016add4f218
    Additional Information 3: f38d
    Additional Information 4: f38d07f57f77d0e616962d5d6cf45851

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    Please help me on this..

  • Please try doing the below with IE


    1. Go to Tools>Internet Options>Advanced.

    2. Under the sections Accelerated Graphics, check the "Use software rendering instead of GPU rendering"

    Let me know if that worked?

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