Created On:  01 March 2010

Problem:

I need to generate a Word document but am getting an error and nothing is in the details.  So I'm unsure as to what to do next.

Resolution:

Check the C:\Documents and Settings\(User name)\Application Data\Compuware\Optimal Trace Enterprise\5.2\EN\docgen directory.  You should see a Profiles, Styles, and VBA folder.  If you don't see all 3 folders then you can get them from "C:\Program Files\Compuware\Optimal Trace\Optimal Trace Enterprise Edition\EN\docgen" folder and copy the missing contents to C:\Documents and Settings\(User name)\Application Data\Compuware\Optimal Trace Enterprise\5.2\EN\docgen.
Incident #2424216