Created On:  03 August 2010

Problem:

OptimalTrace no longer auto launches Microsoft Word after Document Generation.

Resolution:

This is caused after running Windows Update.  To resolve the issue:

Click Start, click Run, type regedit, and then click OK.

Locate and then click the following registry subkey:

For 32-bit versions of Windows:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Shared Tools\Text Converters\Import\MSWord6.wpc

On the Edit menu, click Delete.

Click Yes.

Exit Registry Editor.
Incident #2456861