Created On:  30 July 2010

Problem:

When adding a custom dictionary the CaliberRM client crashes.

Resolution:

The reason the Caliber client is crashing when trying to add a custom dictionary is due to the user permissions being insuffcient for C:\Program Files\Borland\CaliberRM.

To be able to add a custom dictionary, you must have write access to this directory. If company policy is to prevent write access to the Program Files directory, then it is possible to change the location of where the userdic.tlx is stored by using either of the following registry keys:

- HKEY_CURRENT_USER\Software\Borland\CaliberRM\Customer Dictionary\

- HKEY_USERS\S-1-5-21-1994326832-1066739575-5522801-28355\Software\Borland\CaliberRM\Customer Dictionary

Under either one of these keys create a string called InstallDir. The value should specific a directory that you have full access to.
Incident #2467453