Created On:  01 November 2010

Problem:

How do you resolve the error as shown below when trying to access StarTeam traces from CaliberRM requirements?

"Error in connecting to StarTeam Server. Component 'UniRichEdit100_EDA1811C.ocx' or one of its dependencies not correctly registered: a file is missing or invalid"

Resolution:

This message indicates that ActiveX component UniRichEdit100_EDA1811C.ocx is corrupted. It can be resolved by getting a working copy of the ActiveX component and registering it in the affected client machine.

Please execute the following steps to register the component:

1. Get a working copy of the component UniRichEdit100_EDA1811C.ocx by any of the methods below:

   (i) If you have other users who are able to use StarTeam traceability without any issues, you can copy the component from their machine. The default location of this component is at C:\ Program Files\Borland\CaliberRM\Traceability Addins.

   (ii) Contact Micro Focus Customer Care to get a working copy of the component

2. Go to the start menu and select Run.

3. In the Run dialog enter 'cmd' and press return. This will bring up the command line window.

4. Register the ActiveX component by running the command below:

regsvr32 "C:\Program Files\Borland\CaliberRM\Traceability Addins\UniRichEdit100_EDA1811C.ocx"
Incident #2455867