Created On:  25 January 2011

Problem:

Why do I receive the error "The certificate chain was issued by an authority that is not trusted" when running a DocFactory2 report?

Resolution:

This is currently being investigated by Micro Focus R&D however in the interim please use the following workaround:

1. Browse to C:\Borland\CaliberRMServer\Bin\certificates\CaliberRM SSL
2. Make a copy of the cert0 file and call it cert1
3. Give the file a .crt extension
4. Double click the file and choose all default options
5. When prompted to confirm that file can be imported into Internet Explorer click Yes
6. Restart CaliberRM client and attempt the DocFactory job again.
Incident #2497415