Created On:  04 October 2011

Problem:

How do you unlock a project that was password protected by a user who no longer exists?

Resolution:

Projects can have security turned on/off for them in Optimal Trace. To remove security the Optimal Trace administrator needs to run the admin utility and either turn security off for the project (everyone can then access it) or add the user who needs access to the list of users that can open (edit if needed) the project.  After removing the project security through the administration console as suggested you should be able to access the project.
Incident #2539480