Created On:  15 November 2011

Problem:

CaliberRDM shows 'Page cannot be found - 404 error' page. Why is this?

Resolution:

In the std_out.log (found at C:\Program Files\Micro Focus\CaliberRDM\logs) check for more details on the cause of the error. In some instances you may see the following:
 
com.starbase.caliber.server.NoAvailableLicenseException: null
                nested exception is:
                                Caliber.NO_AVAILABLE_LICENSE: IDL:Caliber/NO_AVAILABLE_LICENSE:1.0
                                IDL:Caliber/NO_AVAILABLE_LICENSE:1.0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'simunicator' defined in file [C:\Program Files\Micro Focus\CaliberRDM\webapps\caliberrdm\WEB-INF\classes\com\borland\simulator\spi\services\Simunicator.class]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.borland.simulator.spi.services.Simunicator]: Constructor threw exception; nested exception is java.lang.RuntimeException: com.starbase.caliber.server.NoAvailableLicenseException: null
                nested exception is:
                                Caliber.NO_AVAILABLE_LICENSE: IDL:Caliber/NO_AVAILABLE_LICENSE:1.0
                                IDL:Caliber/NO_AVAILABLE_LICENSE:1.0
 
This text will come after the reference to CaliberRDM trying to connect to CaliberRM:
 
14:18:30,169 INFO  [simulator] Connecting to the Caliber server at: localhost:20000
14:18:30,169 INFO  [simulator] Checking remote CaliberRM server...
14:18:30,169 INFO  [simulator] Creating CaliberServer instance for server at localhost:20000
14:18:30,716 INFO  [simulator] File version:       10.0.345.203
14:18:30,716 INFO  [simulator] Product version:    10.0
14:18:30,716 INFO  [simulator] Server name:       myservername.microfocus.com
14:18:30,716 INFO  [simulator] IP address:         10.10.11.12
14:18:30,716 INFO  [simulator] Server is compatible vesion.
14:18:30,731 INFO  [simulator] Creating Caliber admin session as user: admin
14:18:30,731 INFO  [simulator] Checking generic CORBA factory...
14:18:30,731 INFO  [simulator] CORBAObjectHolder exists.
 
This indicates that a CaliberRM license is missing or expired. You will need to add a valid license to CaliberRM, then run through the CaliberRDM configuration once more to integrate with CaliberRM again. After doing this you should be able to connect. If the problem persists contact Support.