Created On:  02 December 2011

Problem:

When attempting to start Optimal Trace Enterprise Server 5.4 as a Windows service it generates an error "Error code 1067 the process terminated unexpectedly".  Why is this?

Resolution:

This is likely caused by the amount of memory avalable to the Optimal Trace Server. To resolve this increase the default heap size option (-Xmx500M) in the 'Optimal Trace Enterprise.lap' file. This file is located in the Optimal Trace Enterprise Edition folder. The heap size memory increase is dependent on your environment's memory capacity however as a start it may be worth trying 750M and if it continues to fail then increase it to 1000M.
Incident #2549364