Created On:  06 December 2011

Problem:

When installing a CaliberRM patch the following is reported "ERROR 1722: There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor".  Why is this?

Resolution:

This article provides information on editing the Windows registry. Please be aware that editing the registry can cause unrecoverable damage to your operating system and should therefore only be done with someone with experience of using the registry. We also advise backing up your registry before making any changes.

The 1722 error message indicates that a previous patch version that has been uninstalled was not done correctly and the installer detects a problem. To resolve this issue please remove any references to CaliberRM patches from the following registry key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Once done please run the installer again.
Incident #2520995