Created On:  24 February 2012

Problem:

Users receive the following error when trying to login to CaliberRM through TFS:

Resolution:

This error occurs if you are using a processor that has more than 4 cores.  To check how many processors you are running open device manager by right clicking on My Computer > Properties > Hardware tab > Device manager:



Some intel processors use hyperthreading which means that Device Manager will recognise a quad core processor as running 8 cores (2 threads running on each physical core 4x2=8) and this is what causes the java error when trying to login to CaliberRM using TFS.  To resolve the issue hyperthreading will need to be disabled in the BIOS.  It is best that you contact your IT department to do this for you.
Incident #2559300