Created On:  8/7/2011

Problem:

One user cannot login to caliber via LDAP but another user can

Resolution:

Open Caliber Administrator > Users and select the user who has the login issue.
Click the security tab and then check the text entered in "LDAP Credentials" (LDAP DN)

The LDAP string  does not work when special characters are used:

e.g. 
CN=Smith\, Jim B (IT Admin Group),OU=Users,OU=Corp,DC=oats,DC=zone1,DC=adminIT,DC=com
 
I had our user admin group change this to:
 
CN=Smith\, Jim B ITA,OU=Users,OU=Corp,DC=oats,DC=zone1,DC=adminIT,DC=com

 

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