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Document Factory Troubleshooting Tip (invalid HTML)
If you are troubleshooting a Document Factory issue and have
already confirmed that the DocFactory.exe version you are using is
compatible with both the Caliber Server you are connecting to and
the MS Word version you are invoking, this tip may apply to
Several issues in Document Factory can be traced to the
conversion between the underlying HTML data (Caliber 6.0 and later)
and Microsoft Word"s DOC file format. The complex, and
occasionally invalid, HTML created by pasting data copied from
sources such as Word, PDF Files, and web pages can cause issues
with both the formatting and actual content of Document Factory
Typically the problem in your DocFactory report will point to
the problem data, as the formatting or content problem will occur
at a specific point no matter when the report is run or by whom.
You may also be able to see error messages in the DocFactory log
In cases such as this, try copying the contents of the problem
Requirement"s description field to a text-only editor such as
Notepad. Next, select the entire contents of the field and delete
them, then paste the plain-text version back in and save your
changes in the Caliber Client. Re-run your report to determine
whether this change successfully resolved your issue.
The formatting toolbar in the Caliber Client produces fairly
uncomplicated HTML, so re-styling the description data within
Caliber should not cause further problems.
Please note that this tip will not apply to every situation.
If your issues continue, please contact Borland Technical