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User"s cannot obtain a license from the License Server and the CaliberRM server log contains the message ?Failed reading product info for slip?.
The CaliberRM server must be able to communicate with the License
Server in order to obtain a license for a user who has not been
assigned a native CaliberRM license. If users are unable to login
and the CaliberRM server log contains the following abbreviated
Failed reading product info for slip
Caught License Exception ->Exception occurred in
Note: The default location of your CaliberRM server log is located
Then the problem may be that the libraries that CaliberRM uses
to communicate with the license server are not installed properly.
Please try going to
Add/Remove Programs > CaliberRM > Change >
If this does not resolve the problem then please uninstall and
reinstall the CaliberRM server.Please be sure to make a valid
backup of your database using the procedures recommended in the
Database Administration chapter of the User Guide before proceeding
with uninstalling your CaliberRM server.
Be sure to be logged in as the database owner when you make a
backup. Borland recommends that you restore your backup to a test
server to be sure you have created a valid backup.
After re-installing the CaliberRM server, you will need to restore
your backup. The restore procedure is also documented in the User