NOTICE: Our Community is moving. Get more information.
Why do I receive "COM Server error" when attempting to run DocFactory?
When attempting to run DocFactory, I recieve an error "COM
Server Error" at the step of opening Word Document.
A basic MS Office package is required to be installed on the
client machine that will be using DocFactory. DocFactory
behind the scenes pulls data from the CaliberRM database to a local
Access database in the users temp directory. The next phase
effectively uses the Mail Merge utility of MS Word to merge the
data from the Access Database iwith the defined template.
This is normally seen on the CaliberRM Server machine, since MS
Office is common for user workstations, but not necessarily on
This has also been seen in environments wherein Citrix Server is
used to host the CaliberRM Client software, and although the user
loads the CaliberRM client on their workstation which has MS
Office, the software is instantiated from the Citrix Server Machine
and that is where DocFactory will attempt to instantiate the COM
calls for interfacing with MS Word.
Install a basic MS Office package consisting of Word, Access,
and Excel which will allow the user to generate documents using
DocFactory. For images or embedded objects within the report,
the viewer must have the appropriate application on their machine
in order to interpret the information.