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Table of Contents
  • Knowledge Base
  • 'KeepGeneratedResultFiles' setting in the SvAppServerHomeConf.xml
  • "Could not create tables. java.sql.DataTruncation: Data truncation" when attempting to create a new database
  • "Error: blackout overlap" reported, even though the periods do not appear to overlap
  • "Maximum result write time exceeded" written to AppServer log file
  • "OraFormsEndMessageBlock(OraForms: 21 - Communication Error., The function call timed out.)" when replaying an Oracle Forms 10g script
  • "Persistent Data" storage of results on Application and Execution Servers and how they work
  • "SSL initialization runtime error" reported in the Application Server log
  • "Viewing this document is suppressed" in the TM ART TrueLog Explorer
  • A query to determine that TMART is still writing data to the database.
  • After changing the default log file location, why does the log file link in Service Manager point to incorrect location?
  • After configuring secure connections (SSL) for TM ART 3.6, Internet Explorer reports, this page contains both secure and non-secure items. Do you want to display the non-secure items? How do I stop this message appearing?
  • After creating a monitor using an uploaded file, can the file then be removed from the TM ART file pool?
  • After deactivating a location, is there any way to remove to totally remove it from my Client Health report?
  • After reactivating a project, why am I no longer getting any results for that project?
  • After rebooting the Application Server why does the performance seem slower in TMART Central 3.2 in comparison to version 3.0?
  • After restarting the App Server service, why do my notifications not get sent out until there are two in the queue?
  • After upgrade to 4.2 execution server cannot load PAC file for web monitors
  • After upgrading to 3.2, why do I see the message "Exclusion timezone (EST) differs from the users timezone" and my exclusions run 1 hour out?
  • After upgrading to SilkCentral Performance Manager the database has grown significantly, how can I resolve?
  • After upgrading to Windows 2003 server, why does SilkCentral Performance Manager only return Perfmon data for the Execution server?
  • After uploading my Report Designer custom report file, and associating it with a project, why is it not listed in the project reports?
  • An Action Essential switched from Action to Business Transaction Usage in TM ART 3.7
  • AppServer.log are written at a faster rate after applying to patch PATZ.3.7.00.C14, PATZ.3.7.00.C15 or PATZ.3.7.00.C16
  • Application Server service fails to start with the error java.lang.RuntimeException: APPLICATION MODULE 'com.segue.vision.appserver.SilkVisionAppServerHome' FAILED TO BOOT in the AppServer.log
  • Are the Login Credentials for TM ART Central 3.6 case sensitive?
  • Are there any detailed descriptions of TM ART Centrals System Health measures?
  • Asian characters in TM ART Central TrueLog Explorer
  • Assign projects to a user group using the TM ART Central Webservices
  • Automatically remove older logs in the RuleLogs
  • BDL compiler reports a script error: SYN 33: init value
  • BIND DN Connect authentication error
  • BMC TM ART Central Database Copy Tool: common errors and what you can do to address them.
  • BMC TM ART generates emails with a spelling error in the subject line
  • BrowserNavigate(BrowserEngine: 32 - Internet Explorer request failed, INET_E_RESOURCE_NOT_FOUND (0x800c0005).) reported when replaying a BDM monitor on an Execution Server
  • Can GreenScreen TrueLogs render non English languages and special characters?
  • Can I change TM ART Central's Tomcat web server to run on port 80 instead of 19120?
  • Can I change the execution interval of a monitor in case of an incident?
  • Can I change the location of the charting server and what do I need to change if I do so?
  • Can I change the percentage of time in which an incident will be raised if an expression is true for a Rule?
  • Can I change the port used by Resin WebServer to port 80?
  • Can I configure SCPM to use the Resin Web Server if it is already configured to use IIS?
  • Can I configure TMART to collapse the transaction and locations sections in the Client Health page for all projects?
  • Can I configure a rule to raise incidents after a certain number of consecutive failures, independent of any timeframe?
  • Can I find the browser type and connection speed in the SilkCentral Performance Manager health report?
  • Can I generate an email notification when a monitor execution times out?
  • Can I have overlapping Exclusions in TM ART?
  • Can I increase the "BackgroundDeleteIdlePercentage" value in the file "SVAppServerHomeConf.xml" to greater than 100?
  • Can I install TM ART Central on a computer that already has a previous version of Central installed?
  • Can I monitor system health measures for TM ART Central 3.2?
  • Can I raise incidents or send notifications based on the system health of TM ART Central?
  • Can I restart the TMART services remotely?
  • Can I use Oracle Cost Based Optimizer with TMART?
  • Can I use SilkVision 2.5 Execution Servers with SilkCentral Performance Manager 2.6?
  • Can I use a Windows XP machine as an execution server to run SilkTest based monitors that run within Windows Terminal Services sessions?
  • Can I write custom SQL queries in SilkCentral Performance Manager 2.6 or 2.7 or SilkVision 2.5, to query the Response Times, Accuracy and Availability of my projects?
  • Can IIS 5 be used for hosting the SilkCentral FrontEnd server on Windows XP?
  • Can Oracle be used as a respoitory for SilkCentral Performance Manager 2.8?
  • Can SilkCentral Performance Manager be installed on the same machine as SilkCentral Test Manager?
  • Can Windows Authentication / Domain Users be used in SQL Server to connect to the TM ART database?
  • Can a project be manually exported from SilkPerformer to SilkCentral Performance Manager?
  • Can the "Remember login" option be unchecked by default?
  • Can the size of the result buffer be configured on the Execution Server?
  • Can we be alerted when database disk space becomes an issue?
  • Cannot see files uploaded to TM ART by another user
  • Cascaded delay does not work in TM ART Central 3.7 after a monitor is reactivated
  • Changing the temporary location for files on TM ART execution servers
  • Citrix Recorder/Player does not launch with TM ART Monitor Workbench 3.9
  • Citrix process 'wfcrun32.exe' is already running under a different user account
  • Classifying TM ART Workbench script runtime error as Availability or Accuracy error in TM ART Central
  • Configure Result Backlog notifications in TM ART
  • Configure a stand-alone Front-End Server to point to an existing Application Server
  • Custom messages specified in SccFrontendEnglishText.xml disappear after applying Service Pack 1
  • DataDelete process appears to leave behind some old data which should have been removed
  • Database tables that are targeted during a "data delete" execution
  • Datadelete is not deleting all the specified data from the database
  • Default log size for TM ART
  • Details on the new storage reduction procedure in TM ART 3.2
  • Do I need a specific license for executing SilkTest scripts via SilkCentral Performance Manager?
  • Do any of the BMC TM ART Workbench 3.2 Remedy patches need to be applied to BMC TM ART Central 3.2 to allow for the successful execution of those Remedy monitors?
  • Do the Raw values from SV_TimeSeriesData get used in the Client Health screen?
  • Does BMC TM ART Monitor Workbench offer a plug-in for Eclipse?
  • Does BMC TM ART Workbench 3.2 provide support for Remedy ARS applications?
  • Does BMC TM ART Workbench 3.6 provide support for Remedy ARS applications?
  • Does TM ART Central support Microsoft SQL Server Windows Authentication for access to the results database?
  • Does TM ART Transaction response time include time taken to execute TInit and TEnd?
  • Does TM ART use IMAGE_FILE_LARGE_ADDRESS_AWARE setting and should it be enabled?
  • Does TM ART use cookies?
  • Does TMART 3.6 support Oracle Database 11g?
  • Does TMART make use of the TEMP tablespace in Oracle RDBMS?
  • During monitor execution does the caching simulation settings behave in the same manner as they do in SilkPerformer?
  • E-mail: "The system failed to store execution server results on the database. Please check the availability of your database" when no monitors are activated
  • Encryption method used to encrypt the various TM ART Central attributes
  • Error WebRemedyBackChannelUrl(WebEngine: 12 - The parameter provided is invalid.) when replaying Remedy 7.5 in TM ART 3.9
  • Error “LoadTestController 3309 – The temp directory could not be cleared” when running a SilkTest monitor
  • Factors that affect the length of time it takes data delete to run in TMART
  • For which pages does the "page refresh time" operate?
  • Format to use when creating a custom CA Certificate for use within Tomcat for TM ART
  • From my Web Server logs how can I identify which traffic is from monitors?
  • How can I adjust the heap size of the Execution Server process?
  • How can I change the TM ART JRE version?
  • How can I change the application server location without using the Performance Manager web interface?
  • How can I change the default drive location (C:\ Drive) where the TM ART 3.2 logs are written to?
  • How can I change the log level for debugging in BMC Central 3.03?
  • How can I configure TM ART Central Measure writing SQL timeout?
  • How can I configure TM ART Central to avoid Monitor redeployment after AppServer restart?
  • How can I configure TMART with Oracle 10g XE?
  • How can I configure the refresh rate of the reports pages?
  • How can I confirm that the "datadelete" process has finished?
  • How can I count the number of Incidents within my project?
  • How can I create a dependency so that the BMC Application Server will not start until MS SQL Server has started?
  • How can I determine which Execution Server at a Location my monitor is executed on?
  • How can I email regular reports automatically?
  • How can I ensure that an inactive user will be logged out after a specified amount of time?
  • How can I ensure that uploaded files are sorted by date uploaded in the "Add New Monitor | custom monitors" section?
  • How can I generate a JDBC log file?
  • How can I generate a full database schema for SilkCentral Performance Manager?
  • How can I halt the execution of a monitoring BDF script if a transaction exceeds a certain time threshold?
  • How can I identify the Execution Server a Monitor is scheduled to run on?
  • How can I identify which monitors have TrueLog generation enabled?
  • How can I make sure Central is providing data to Patrol through the KM Adapter?
  • How can I modify the location of where the Launcher.[Server].log files are written?
  • How can I modify the location of where the Tomcat.[Server].[Date].log files are written?
  • How can I prevent BMCs BPM product from reporting a problem with delayed transactions incorrectly when the "cascaded delay" feature is used in TM ART Central?
  • How can I provide notification of an unavailable execution server via an SNMP trap, Pager Message, SMS-Message or the execution of an Action Essential"?
  • How can I resolve Blackout Periods date sort from sorting alphabetically?
  • How can I resolve a newly created active project not being visible to a user in TM ART"s main "Project" listing?
  • How can I resolve the Custom Reports Runtime Error: "Invalid license key: XXX - Please contact your System Administrator"?
  • How can I specify the number of insert/update SQL bulk statements executed for measure writing in TM ART 3.2?
  • How can I use TM ART"s "Test Data" field to pass values to a SilkTest test script?
  • How can I use the default URL Checker monitor when proxy authentication is required to access a site?
  • How can I workaround the problem where the "configuration schedule" for my monitor is "greyed out" when logged in as a Project Manager
  • How can the monitor execution time exceed the default timeout without raising an error?
  • How do I add a non-recurring blackout period in TMART?
  • How do I change the default log location in TM ART Central 3.03?
  • How do I change the default log location in TM ART Central 3.0?
  • How do I change the default log location in TMART Central 2.9?
  • How do I change the default subject line of notifications in SilkCentral Performance Manager?
  • How do I configure a Non-Standard SSL Port for Execution Servers?
  • How do I configure server login credentials when using Infastructure or Custom SilkEssential server monitoring?
  • How do I convert a server certificate from pfx format to the cer format required for importing into SilkCentral Performance Managers Keystore?
  • How do I define a rule so I can receive an e-mail when a page in my transaction causes an error?
  • How do I disable JMX in TM ART Central?
  • How do I disable unused ports in TMART?
  • How do I edit and replace an action essentials file in BMC TM ART Central 3.0?
  • How do I enable response time thresholds (bounds) for custom timers in my SilkTest script?
  • How do I enable response time thresholds (bounds) for custom timers in the Workbench monitor?
  • How do I enable/disable the HTML response compression in TMART?
  • How do I ensure that custom counters influence performance, accuracy, or availability of a system in the client health report?
  • How do I estimate the usage of a TMART system such as monitors and measures?
  • How do I execute against the TMART web service API and are there any examples?
  • How do I make the snapshot screen in TMART autorefresh every X seconds?
  • How do I manage blackout periods for planned maintenance periods so that no monitors are executed?
  • How do I prevent the error message "CENTRAL,PerfMan DataDelete,java.sql.SQLException: ORA-01653: unable to extend table TMART_DBA.SV_TIMESERIESDATA by 8192 in tablespace TD_TMART" from occurring in the BMC TM ART Central Application Server?
  • How do I resolve ORA* Login failed errors when upgrading from TM ART Central version 2.9, 3.0 or 3.0.3 to version 3.6 when an Oracle database is being used?
  • How do I resolve a java.io.FileNotFoundException in TMART after deleting the contents of the Temp directory?
  • How do I resolve the error "A floating point exception occurred in the user process. Current transaction is canceled." ?
  • How do I resolve the error "ORA-00918: column ambiguously defined" after upgrading from TMART 3.2 to 3.6 and applying PATXZ.3.6.00.C09
  • How do I resolve the error "ORA-12899: value too large for column" in TMART?
  • How do I resolve the error "SQL1042C An unexpected system error occurred. SQLSTATE=58004 executing DB_Connect" when attempting to replay a database script against a DB2 database?
  • How do I resolve the error "Service Unavailable error" on accessing BMC TM ART on IIS/windows 2003 64 bit
  • How do I resolve the error "Warning: hooking not properly configured. "PerfHk_Name environment variable not available: QapRecord_Name36"?
  • How do I run SilkTest scripts within SC Performance Manager?
  • How do I specify the path for a silent install of TM ART Execution Servers when using ExecServerOnly.zip?
  • How do I start or stop individual services in BMC TM ART Central?
  • How do I upgrade to SilkCentral Performance Manager 2.9?
  • How do the frequency intervals work when configuring rules and raising incidents?
  • How does new data get written to the database when the OldDataDelete process is running?
  • How does the "Keep Threads" setting in the SCCExecServerBootConf.xml affect the performance of the execution server?
  • How does the DataDelete process work for long running instances?
  • How does the integration between BMC TM ART Central and SilkTest work?
  • How does the licensing of SilkCentral Performance Manager work, and what does each component of the license file do?
  • How far do the measures in the System Health page go back to calculate the average values displayed?
  • How is Health calculated in SilkCentral Performance Manager and what is the rationale behind this?
  • How is Rule Evaluation carried out in TM ART Central?
  • How is the connection established between the Central Server Application server and the Execution server?
  • How is the ‘Next Run’ time calculated in TM ART Central?
  • How many Infastructure monitor server licenses will I need?
  • How many times is TInit executed during the execution of a monitor in SilkCentral Performance Manager?
  • How many times is TInit executed during the execution of a monitor in TM ART?
  • How many times will BMC TMART Central try to reconnect to a database before it gives up?
  • How much hard disk space is required for each component of SilkCentral Performance Manager?
  • How to avoid data loss when add a new Execution Server
  • How to configure TM ART to record using a proxy
  • How to tell if your server uses Server Name Indication (SNI)
  • I have administrative rights - how can I resolve a "Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item" warning on a Windows Server 2003 SP1 machine?
  • I need a dependency so that the SilkCentral Application Server will not start until MS SQL Server has started. Why do I not have a "New Multi-String Value" in the registry of a Windows 2000 system?
  • Identify the profile name of a monitor using the TM ART Central WebServices
  • If I need to switch off and reboot my servers, for example to back-up my machines, what is the recommended order of reboot?
  • If an incident is not opened or closed as expected, how can I tell if this is due to a delay in results writing?
  • In BMC Central 3.7 can I execute a monitor which was created using the SilkTest Open Agent?
  • In TM ART 3.7, rules are not triggered as expected after applying patch C14
  • In TM ART 3.7, there is no notification of an incident if the rule condition is set to ‘All’ locations
  • In the Execution log why do I get the message "Warning Monitor time: 703 sec / schedule interval: 300 sec"?
  • In the System Health page how is the value of "MeasureWriteTime (limit)" determined?
  • Incidents in TM ART 4.1 contain no "Details on rule violations" or appear blank
  • Incidents remain open after deactivating a monitor with patch PATXZ.3.7.00.C16 and above
  • Incorrect characters entered into Browser Application with some locales
  • Increase the heap size of a TM ART Execution server when it is running as a process rather than a service
  • Increase the retention period for the Audit Log
  • Instructions on how to generate a thread dump for an Application or FrontEnd Server
  • Introduction to the Log File Retention Archiver in TMART 4.1
  • Is database replication supported by TM ART Central?
  • Is is possible to configure BMC TM ART Central so that the data contained in the database table "SV_ltpAttributes" is unencrypted?
  • Is it possible for a user to lock a record so that no one can edit while they are making changes?
  • Is it possible to change the formula used to calculate Health values?
  • Is it possible to create a Browser Driven Monitor (BDM) which can be displayed on screen while running on the Execution Server?
  • Is it possible to create a dependency so that the BMC TM ART Central Application Server will not start until the Oracle 10g XE database server has started?
  • Is it possible to generate Service Targets for a monitor on a per Location basis from TM ART?
  • Is it possible to have all Results better than Bound 1 display a Health value of 100?
  • Is it possible to lock the screen of the Execution Server which is running a SilkTest monitor in TM ART Central?
  • Is it possible to modify incident email alerts to include values from the project attributes of the monitor?
  • Is it possible to monitor Microsoft Exchange Server using SilkCentral Performance Manager?
  • Is it possible to restart the AppServer during an upgrade from 3.0 to 3.6 TMART?
  • Is it possible to use a single .ltz package to replace a package in more than one project?
  • Is it possible to use the upgrade execution servers functionality within TM ART to upgrade to a different drive path or letter?
  • Is there a hard coded limit to the Url Checker in TM ART Central?
  • Is there an option in the "End-User Monitor" Essential where I can specify that I wish to use HTTPS rather than HTTP?
  • Is there any aggregation of the measures displayed in the Client Health view in TM ART Central?
  • Is there any difference in how Transaction Response Times are calculated by the URLChecker and a Workbench Script?
  • Is there any way I can find the Project and Monitor name for a specific Measure ID?
  • Is there any way I can tell which location is being used for specific calls by looking at my page times?
  • KM Adaptor does not work until a user logs into TMART Central when running on Tomcat
  • Known DST issues in TM ART Central 3.9 SP3
  • Manual disconnect using Disconnect button at ADMINISTRATION | SYSTEM causes loss of persistent results data
  • McAfee Anti-Virus identifying libfreerdp-core.dll as a Malicious file and deleting from system
  • Method used by TM ART to install the Execution server
  • Missing or incomplete results under execution log in TMART
  • Monitor still displayed after deletion
  • Monitor that calls a batch file or cmdline executable does not execute
  • Monitors are "halted or reconfigured" repeatedly
  • Monitors are executing against the wrong environment after a DNS change
  • Monitors displaying as "partly disabled" after blackout
  • Multiple incidents generated
  • Multiple incidents open for a single failure and the From time for the incident is greater than the To time
  • Multiple instances of the "UNSUCCESSFULLY deleted result file" message in the Application Server log
  • My application is both Available and Accurate, why is Performance reported as 0?
  • New features in BMC TM ART Central 3.03
  • New features in BMC TM ART Central 3.6
  • No notification of an incident if the conditions of the rule contain more than 1000 characters in TM ART 3.7
  • NullPointerException on Health Status page
  • Password project attribute resets to the one used in monitor package
  • Pause button does not pause data delete jobs
  • Performance of results writing decreases after upgrade to TM ART 3.9
  • Procedure followed by TM ART when Persistent Data is enabled, but the memory is full
  • Process responsible for sending emails in TM ART
  • Programatically configure Execution Servers to start running as a process
  • Removing an expired certificate from the Java keystore before importing a new one
  • Replay hangs when the remote host is unavailable in TM ART 3.6
  • Resolving the error java.sql.SQLException No transaction with id XXXX found in database?
  • Response time values measured are extremely high (in excess of one million seconds)
  • Rules configured with "Once" do not show interval in Pattern field
  • SAP screenshots are not rendered in TrueLogs
  • SQL query runs correctly when using a third party query tool but fails when used in a custom report in the TM ART Central GUI
  • SSL version used between Application Server and Execution Server communication when SSL is enabled.
  • Security best practices for TM ART Central
  • Setting a rule interval less than one hour always defaults to one hour
  • Setting up the Bind DN feature of TM ART Central to allow a successful Bind to the LDAP server
  • Should I enable the 3GB switch on Windows when running TMART?
  • Should I specify a Blackout period to run annually - i.e. holidays that happen once a year?
  • SilkCentral Performance Manager Supported Versions
  • Stop and start SilkCentral Performance Manager services automatically using a batch file.
  • Support for TLS 1.2 with TM ART 4.2
  • TM ART 3.9 Release Notes
  • TM ART 4.1 release notes
  • TM ART 4.2 Release Notes
  • TM ART Central 3.9.SP3.C00 notifications report timestamps such as Dec 31, 1969 or 1 Jan 1970
  • TM ART Central Execution Log page is not displaying updated results of recently run transactions
  • TM ART Central Execution server reports that it is already used on another Application server
  • TM ART Central does not remember login.
  • TM ART error: "Cannot get a connection, pool error. Could not create a validated object, cause: ValidateObject failed"
  • TMART Service Manager fails to respond on Windows Vista and later Windows operating systems
  • TMART closes incident at 24 hours and opens a new incident
  • TMART continues to lose data during an outage when the Persistent Result Data feature is enabled
  • Terminal Services Connection Timeout
  • The URL in my URL Checker disappears in Central 3.7
  • The Webservice method "getLocationsOfSchedule" causes a currently running monitor to be aborted prematurely
  • The built-in TM ART SystemHealth monitor fails
  • Transaction Response Time appears high compared to average Page Response Time
  • Troubleshooting problems with the System Health Monitor
  • Troubleshooting script replay errors using visible Browser Application for BDM monitoring in TMART
  • TrueLog does not render Web pages when Websense Endpoint is installed
  • Unable to connect TM ART to database
  • Unable to progress beyond the Certificate Warning when recording a secure application with TM ART after applying Windows update
  • Unable to see the TM ART upgrade package under Administration | Upgrade
  • Unexpected results through exclusions and blackout period extensions
  • Units of the results reported for monitor execution in TM ART
  • Virtual User Report file not displaying in Workbench 4.2
  • What affect does the setting "Cascaded Delay" which was introduced in BMC Central 3.6 have on a scheduled monitor execution?
  • What affect will executing a data delete have on TM ART Central and will it speed up my database?
  • What are Web Services and how can I use them to configure my monitor execution and reporting?
  • What are some of the things that could cause TM ART performance issues
  • What are the Known Issues and Workarounds in SilkCentral Performance Manager 2.7?
  • What are the known issues encountered with the problematic patches released for BMC TM ART 3.2?
  • What are the major and minor db versions for each version of TMART?
  • What are the possible statuses of the system health page"s "Measure Writing Performance bar"?
  • What can cause a "ORA-01460: unimplemented or unreasonable conversion requested" error when using DBCopy to transfer database content from a SQL server database to and Oracle database, and how can it be resolved?
  • What can cause the error "CitrixConnect(CitrixEngine: 6 - Connect failed)" when monitoring Citrix?
  • What causes the error: "Internal Query Processor Error: The query processor ran out of stack space during query optimization"
  • What causes the following error in SilkCentral Performance Manager: ERROR [SKVQSX02] Transaction (Process ID 58) was deadlocked on lock resources .....
  • What causes the message "The specified essential package is not available on this server" in the Execution Server logs?
  • What could cause my monitors to become delayed in TM ART Central 2.9, and earlier?
  • What do the Count values in TMART Central""s Client Health Monitor Represent?
  • What do the colored arrows represent in SilkCentral Performance Manager in the Health Status Report?
  • What do the two elements of the heat fields in the health reports represent and what do the different colours denote?
  • What does the "duration" column mean in the "incidents" window?
  • What does the field Assigned Tasks mean in the Execution Servers setting?
  • What does the setting BackgroundDeleteIdlePercentage in the file "SVAppServerHomeConf.xml" do?
  • What exactly happens when a monitor or a project is deleted in TM ART and how does this affect performance?
  • What happens to my results when my application server looses connection with my execution server(s)?
  • What happens to the next execution when a monitor runs over the scheduled interval in TM ART?
  • What information should be collected if there is a performance problem?
  • What is the RuleLog.log which I see in my logfile directory in TM ART 3.6?
  • What is the SQL Query which is used to get the page response time breakdown in CSV file format?
  • What is the System Health page and how can I use it to determine when an Application Server is overloaded?
  • What is the definition of an "Execution Set" as referenced in the "Advanced Concepts BLO" document?
  • What is the definition of the "Send Time" and "Receive Time" as seen in the Page Drill down section of the Client Health report?
  • What is the difference between NULL and zero values when referring to charts?
  • What is the difference between a SNMP_artCentral_rising_incident and SNMP_artCentral_falling_incident event?
  • What is the difference between the "Minimum Bounds" and "Classification" sections of the Boundary Editor and what should I consider when making changes to either section?
  • What is the difference in the columns ValCount and RawCount in SilkCentral Performance Manager 2.9 database schema?
  • What is the encryption method and the bit depth used in the TM ART Execution Server?
  • What is the maximum number of projects I can have in SilkCentral Performance Manager?
  • What is the mix mode authentication option used for in TMART?
  • What is the naming convention for patches for BMC TM ART?
  • What is the new location for log files in BMC TM ART Central 3.0?
  • What is the purpose of the new "ConcurrentRuns" feature in TM ART 3.7?
  • What is the recommended approach to upgrade from SilkCentral Performance Manager 2.7 to 2.8?
  • What known issues are there with SilkCentral Performance Manager 2.6 and are there any suggested workarounds?
  • What limitations are associated with each role in TMART?
  • What new features which have been introduced in SilkCentral Performance Manager"s Passive Module 1.5.1?
  • What performance improvements have been implemented in TM ART Central 3.2?
  • What steps should I follow if results stop being written for all projects and I see an "Illegal Timestamp..." error in my AppServer log?
  • What"s New in Performance Manager 2.6?
  • What"s New in SilkCentral Performance Manager 2.7?
  • When I download individual page timings in CSV format from the Client Health tab, why are the detailed page timers are not included?
  • When I try and add a monitor from my uploaded project in SilkCentral Performance Manager why do I get a java error - "java.lang.IllegalArgumentException"?
  • When I try to print my report from TM ART, why is only the first page of the report printed?
  • When a monitor is deleted does it show up on the System Health page as a delete order?
  • When configuring LDAP authentication with SSL how do I resolve the error, "Communication problem : SSL handshake error"?
  • When do I need to configure the SCPM Execution Server to run as a Process instead of a Service and how can I do this?
  • When downloading Comparison Reports as CSV from the GUI, the data is reported for overlapping periods, how can I resolve this?
  • When executing a monitor which emulates an RSS client requesting a feed from an RSS Server, do I have to install the RSS client application on my Execution Server?
  • When monitoring SNMP data why do I see the following error reported: "RaiseError(PDCE: 204 - Average measure initialized., Monitor will be restarted.)"
  • When monitoring SNMP values why do I see the following error reported: "RaiseError(PDCE: 201 - Invalid PDU received using SNMP:, Monitor will be restarted.)"?
  • When monitoring a Windows 2000 machine why do I get the error "PdceMeasureQueryValue(SYSTEM: 5 - Access is denied.)"?
  • When persistent data is not enabled and the cache is being used, what happens when the cache is full?
  • When remotely installing an execution server why do I see the error: "Copy remote setup agent failed. Error reason: SegueLauncher: 32 - Access denied, authentication required"
  • When should the "Start with Console" option on the "Execution Server (Process)" tab in the Central Service Manager be used?
  • When trying to install a remote execution server why do I receive the error: "Failed to copy temporary service! Remote setup failed!"
  • When trying to login to TM ART Central why do I see the following error: "The system is now working close to capacity. For security reasons no more users will be permitted to login."?
  • When upgrading from TM ART Central 2.8 why do I see the error "Violation of PRIMARY KEY constraint ... in object SV_TmpResultsToUpgrade "?
  • When using "mixed mode" authentication I can log into TM ART Central using a blank password; how do I resolve this?
  • When using BIRT reporting in BMC TMART why is the date parameter overwriting the custom dates I have entered in the query?
  • When using Mixed Mode Authentication can any LDAP User Account login to TM ART Central?
  • When using Oracle 9i or 10g database with TMART what privileges are required?
  • When using the "Download Excel report template" the .xls file only contains 5000 rows
  • When using the ProcessInitialize function why is the output file not written to the specified folder?
  • When viewing Client Health metrics how can I obtain additional detailed Page Timer statistics?
  • Where can I change the log level for the KMAdapter.log?
  • Where can I find the Database schema for BMC TM ART Central ?
  • Where can I find the SilkCentral Performance Manager installation log file?
  • Where is the Base URL information stored and how can it be adjusted?
  • Which configuration file stores the database connection information such as DB server name, port number etc and where can this file be found?
  • Which directories need to be copied to create a backup of Performance Manager configuration files?
  • Which table and column stores the custom timer values I have added in my workbench script to measure transaction time?
  • Which type of schedule takes precedence in TM ART Central, Monitor or Project schedules?
  • Why I do get the error, "SYSTEM: 3 - The system cannot find the path specified" in the execution log?
  • Why I unable to record any functions for my Siebel 6.3/DB2 application?
  • Why after adding an LDAP server to TMART are all accounts locked out?
  • Why after upgrading BMC TM ART Central does my Health Report not contain any data collected by the previous version?
  • Why am I receiving a "File download" dialog box when viewing a TrueLog file in TMART?
  • Why am I receiving multiple email alerts periodically in TM ART Central?
  • Why am I unable to login to TM ART Central even though my credentials are correct?
  • Why am I unable to set an exclusion for a Sunday using the TM ART WebServices?
  • Why are SilkCentral Test Manager Custom Reports available within SilkCentral Performance Manager 2.7?
  • Why are boundaries not displayed in graphs or charts?
  • Why are monitoring results lost during database move?
  • Why are monitors executed at 11:59 PM even though I have scheduled an exclusion for that time?
  • Why are monitors failing with the error "Path not found"?
  • Why are monitors no longer evaluated for rules / incidents?
  • Why are results no longer available using the default custom reports?
  • Why are some of the heat field"s blank/grey in SilkCentral Performance Manager?
  • Why are the "Page Drill Down" statistics displayed as a percentage (%), instead of the actual value in seconds?
  • Why are the escape characters "\\" incorrectly added to a parsing function?
  • Why are there a large number of perfrun.exe processes running on my machine?
  • Why are there no screenshots displayed in the TrueLog of a SAP monitor when it is executed within TM ART Central?
  • Why can I not successfully use Patrol to monitor the TM ART Health or TM ART Response Information?
  • Why can I not use the boundary editor to configure boundaries for performance values?
  • Why do "Unique constraint violated" errors get reported in the Application Server logs when using an Oralce database?
  • Why do I encounter the error "The BDL compiler reports a script error: RES 5: list of global symbols full" in the Execution log?
  • Why do I get "No Locations to run" when creating a monitor via Web Services?
  • Why do I get a java.lang.StringIndexOutOfBoundsException error when adding new users or modifing the Admin user in a new install of TM ART Central 3.0?
  • Why do I get an error when emailing the Client Health report when Central is configured to use HTTPS?
  • Why do I get the Warning "No locations are assigned to the current project" when scheduling a SilkTest monitor?
  • Why do I get the error "DotNetCallMethod(DOTNET: 18 - An exception was thrown by the called method., System.IO.FileNotFoundException : File or assembly name PerfDotNetFW, or one of its dependencies, was not found.)"?
  • Why do I get the error "Not enough licenses for activation" when trying to create a new monitor?
  • Why do I get the error "ORA-00918: column ambiguously defined" in TM ART and how do I resolve this?
  • Why do I get the error "RESERR: 1019 - File handle is 0" when executing a monitor?
  • Why do I get the error "You need at least version 7.0 of the Citrix COM Client installed!" when trying to record with Citrix Client version 10?
  • Why do I get the error, "Creating database failed:[MYHOSTNAME] User does not have permission to perform this action" when trying to create a new database?
  • Why do I get the error, "ERROR User with Id "x" not found", and how do I resolve this?
  • Why do I get the error, "Invalid Column Name "Cnt"", when upgrading a database from SilkCentral Performance Manager 2.8 to TM ART 3.7 and how do I resolve this?
  • Why do I get the error, "java.sql.SQLException: A fatal runtime error occurred on your application server" when attempting to connect Central to an Oracle database?
  • Why do I get the error, "java.sql.SQLException: ORA-22858: invalid alteration of datatype", when trying to upgrade to TM ART Central 3.2 and using an Oracle database?
  • Why do I get the error: "The selected driver cannot parse the given URL" while connecting Birt to my database?
  • Why do I get the error: Activated but: Failover is required, but no suitable alternative execution servers are available ?
  • Why do I get the errors "ORA-12899: value too large for column" and "ORA-22835: Buffer too small for CLOB to CHAR or BLOB to RAW conversion" and how do I resolve this?
  • Why do I get the following error: SapGuiOpenConnection(SapGui: 9 - Creating a new connection failed., Unknown error 0xE03B0009)?
  • Why do I get the message "Needed tables were not found in the database" when connecting to an existing database?
  • Why do I get the message "XXX is missing in the new package" when trying to "Replace Package" for a custom monitor?
  • Why do I not get an AvailabilityErrorCount measure when I select the # Availability Errors link in TM ART Central?
  • Why do I receive an error "no location to run when trying to execute a monitor?
  • Why do I receive multiple e-mails when I e-mail the comparison report or Custom Timer/Counter report view?
  • Why do I receive the error " javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: No trusted certificate found." when trying to email a report?
  • Why do I receive the error "RESERR: 117 - External Functions: can not load external function: %1" in the SilkCentral Performance Manager execution log?
  • Why do I receive the message "The name .. is not legal for JDOM/XML elements: XML names cannot begin with character" when Generating a support XML-file within TM ART Central
  • Why do I see LongRunningConnectionDumper entries in the Application Server log file?
  • Why do I see a number of ica*.tmp files created in my C:\temp folder when my Citrix scripts are running?
  • Why do I see my passwords displayed in plain text rather than being encrypted in the Virtual User Log file?
  • Why do I see the entry "Stopped fetching results because the process is running low on memory" in the AppServer.log?
  • Why do I see the error "COM Replay: 204 - Error during method invocation" when trying to Execute a Windows Health Infrastructure Monitor?
  • Why do I see the error "XML: 24 - The usergroup requested does not exist within the project" in the execution log for my failing monitor?
  • Why do I see the error "Your SilkMeter server is currently not accessible - error: The communication with the License Server failed (#5)"?
  • Why do I see the error message "Execution timed out" in the BMC TM ART Central execution log?
  • Why do I see the error, "IPC: 3007 - The inter-process communication message loop thread could not be created" in the Execution Server log and how do I resolve this?
  • Why do I see the message "Exclusion Timezone differs from Users Timezone" when setting an exclusion in TMART after applying patch PATXZ.3.2.00.C09?
  • Why do Incident alerts not clear after my system is back up?
  • Why do Transaction Response Times (TRT) not correlate with the Average Page Times?
  • Why do email notifications not contain a hostname in the URL to the report?
  • Why do error-handling functions not work as expected when testing streaming media?
  • Why do my custom timers not influence the performance rate in the client health report?
  • Why do my monitors not come out of scheduled exclusions in TMART 3.2 and how do I resolve this?
  • Why do results differ between InetSoft Style Report Designer and SilkCentral Performance Manager when the same start and end time are entered?
  • Why do the RealStreamUrl and MediaStreamUrl functions always return "True" even when unsuccessful?
  • Why does BMC TM ART lose its HTTP session when accessed at the same time as the ProactiveNet user console?
  • Why does Internet Explorer sporadically serves blank pages within the SilkCentral* / BMC TM ART Central product line
  • Why does Remedy 7.1 Script "hang" when replayed in TMART Workbench Version 3.2?
  • Why does SilkCentral Performance Manager fail to execute my monitor correctly?
  • Why does a direct database query show different "date/time" results from that displayed in SilkCentral Performance Manager(SCPM)?
  • Why does my TrueRoute monitor not produce any files?
  • Why does my Web monitor generate LoadtestController: 3317 - The virtual user"s process terminated?
  • Why does my custom report (.srt file) not get assigned to a seleted project in SilkCentral Performance Manager?
  • Why does no data appear in the "reports" tab of a standard report yet all other tabs show data as expected?
  • Why does the "Adjust schedule to daylight savings" option in TM ART state that it's only applicable for intervals of two-hour multiples?
  • Why does the "Count" value on the Execution Log tab results in TM ART Central always remain at 1, even if a timer is measure more than once within the transaction?
  • Why does the "Test Action" button not work with a rule which activates an Action Essential?
  • Why does the Health History page not load on TM ART Central 3.9?
  • Why does the Performance Detail Chart show all transactions which are listed in the Overall Monitor Health page even if they are not relevant to that selection?
  • Why does the URL of the link sent in a Silk Central Performance Manager email notification change?
  • Why does the XML in the "Configuring Secure Connections with Tomcat Web Server" of the SCAdminGuide guide fail?
  • Why does the error "LoadtestController: 3317 - The virtual user"s process terminated" is occurring on the execution server" occur during a Citrix Monitor Execution in Performance Manager?
  • Why does the execution log show "OK" in the status column for a monitor that reports an error?
  • Why does the message "SilkTest or SilkTest Runtime does not exist in "/" " appear in the execution server log files?
  • Why does the upgrade of an Execution Server fail when that Execution Server is installed on the same machine as the Application or Frontend Server?
  • Why has one part of an "AND" rule condition not been evaluated causing an incident to be incorrectly raised?
  • Why has the "Custom Reports" tab under the "Performance Manager" tab disappeared and how can I resolve this?
  • Why have all of my custom incidents been deleted?
  • Why is Performance and Histogram data missing in TMART and how do I resolve this?
  • Why is an Execution Server no longer being recognised by the Application Server?
  • Why is an incident not raised as expected when a rule is applied to multiple monitors with an "OR" condition for "2 times in a series"
  • Why is it recommended that my BMC TM ART Workbench and BMC Art Central applications be of the same version release?
  • Why is no TrueLog (.xlg) file generated by BMC TM ART Central when an executing monitor reports the error "Execution Timed Out"?
  • Why is the "Monitor Time" shown in the Execution Log different from the individual monitor results?
  • Why is the Exclusion time off by one hour even after applying patch "PATXZ.3.0.00.C03" to TM ART 3.0?
  • Why is the Exclusion time reported on the main schedule screen one hour later than the time I actually configure in the "Add Exclusion" screen?
  • Why is the bowser error, "Error: Unterminated string constant" displayed when viewing a page in Central and how can I resolve this?
  • Why is the error "Filepool entry or essential not found Custom Monitors/<Project Name> not found". reported when attempting to create a monitor via the createMonitor() method even though the file exists in the file pool?
  • Why is the event "Severe Error RESERR: 154 - Wrong BEX file format, the specified bex file is no valid executable file(154) in perfBexScanner.dll" reported in the application event log?
  • Why is the number of "Assigned Tasks" abnormally high for Performance Manager"s Alerting Server?
  • Why is the writing of results data delayed for a period of time immediately after a restart of the Application Server?
  • Why is there a BIRT exception when using the "ProjectTransaction_report" report?
  • Why may I encounter a delay in my results, incidents, and notifications being generated?
  • Why might I get a java exception error when connecting TM ART 3.0 to an Oracle database?
  • Why might I not get an Incident Alert?
  • Why might I see "Ignoring old result!" in the Application Server log?
  • Why might I see my times reported incorrectly in Patrol as milliseconds rather than seconds
  • Why might I see occasional ‘0’ (zero) results shown in KM Adapter even though the results can be seen in TM ART?
  • Why might I see the Error "The function is unfamiliar with the certificate authority that generated the server"s certificate"" when trying to use HTTPS to upload my project to Central?"
  • Why might I see the error “The specified essential package is not available on this server”?
  • Why might I see the error “WebEngine: 603 - The Proxy Auto Configuration (PAC) file cannot be loaded” reported for web monitors after upgrading to TM ART 4.2?
  • Why might I see the same Incident being raised several times with the same start time?
  • Why might TM ART appear to hang when I am trying to delete a project?
  • Why might a monitor not resume as expected after the exclusion time if the Application server is down at the time of the exclusion end?
  • Why might my monitor remain in blackout after the end time is reached in TM ART 4.1?
  • Why might the TrueLog Explorer installation fail?
  • Why was there no email notification of an incident when there should have been?
  • Why when I receive an email from BMC TM ART Central why does the url link contain the hostname "localhost" instead of the hostname of my server?
  • Why would a monitor report errors in Central when it replays successfully in the Monitor Workbench?
  • Will changing the ResultFetchInterval value improve Frontend Server performance?
  • Windows Server 2000 support in TM ART 3.9.
  • “LoadtestController: 3317 - The virtual user's process terminated” when monitoring Citrix with TM ART 4.2 Central.
  • “RESERR: 166 - Cannot load Oracle OCI library OCIW32.DLL. Check your Oracle installation” with TM ART 4.2
  • “StInitSession(GUI-Level Testing Replay: 10 - Virtual user information, SilkTest Connection timeout reached.)” when using Windows Server 2008 R2 for GUI-Level testing with TM ART 4.1
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Knowledge Base

Welcome to the TM ART Knowledge Base. The Knowledge Base contains a large amount of information that may answer any technical questions you have. To take full advantage of the Knowledge Bases across the Community please use the site search found in the top right hand corner of your Internet page. This search offers a wide range of customisation to narrow down your search to find your article.  If you fail to find a solution here SupportLine will be able to assist you further.

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  • fvalett
    fvalett

    Searching for the 551 Pages ? how can I access to it ?

    • over 5 years ago
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  • Lisa Johnston
    Lisa Johnston

    There is no table of contents which would allow you to browse through each article.  Instead you should search for particular areas of interest using the search button at the top right of the page.

    • over 5 years ago
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