Verified Answers


If an answer to your question is correct, click on "Verify Answer" under the "More" button. The answer will now appear with a checkmark. Please be sure to always mark answers that resolve your issue as verified. Your fellow Community members will appreciate it!  Learn more

  • State Not Answered
  • Replies reply
    1
  • Subscribers subscribers
    12
  • Views views
    309
  • Users 0 members are here
  • Locked Locked
Related
Options
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Acu2Web Desktop troubleshoot

Vesa Nuutinen

Hi, We have been using ATW Desktop with FireFox to launch Oscar T5 application. Until yesterday it has worked fine with my computer: When I used to open FireFox and enter URL for the application, ATW Desktop will go to connected state. But today, the ATW Desktop remains in Listening mode. I already changed the FireFox property network.websocket.allowInsecureFromHTTPS value to True, but it didn't help. The ATW version is extend 10.4.1. I know there was some Windows updates installed when I yesterday shutted the computer down. Is there any troubleshooting steps to take to discover why ATW does not work anymore?

  • 0
    • Open the Desktop panel, from the system tray, and change the logging level (Tools->Log Level -> Debug).
    • Close any running desktop clients (for good measure, make sure no ATWDesktop.exe process is running
    • Open the gateway conf file under C:\Program Files (x86)\Micro Focus\extend 10.4.1\AcuToWeb\conf\gateway.conf
    • For good measure, I suggest you log the gateway activity as well:
      Update the logging level and set a log file path, e.g.
      LOG_LEVEL 15
      LOGFILE "C:\\Temp\\Gateway.log"
    • Restart the gateway
    • Start the ATW Desktop, and make sure the log level is indeed set to 'Debug'
    • Run their scenario
    • If the problem persists, open all desktop instances in the system tray, and run "Tools->Save Log to File..."
    • Look in the desktop & gateway log files for errors

    SW Engineering(QA)  

    Although I am an OpenText employee, I am speaking for myself and not for OpenText.
    If you found this post useful, give it a “Like” or click on "Verify Answer" under the "More" button

Resources

Support
Documentation
Learning Services
Partner Programs
Privacy
Compliance
Help
Company
Privacy Policy
Terms of Use
Cookies Preferences
Accessibility
Anti-Slavery Statement
Support
Contact Us
Careers
Code of Business Conduct and Ethics
The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.