Created On:  11 November 2010


Acuserve start fails and the system returns this error message: "Unable to add user".


This error message is generated when acushare is not running and cannot be started.  Usually, acushare starts automatically when acuserver or acurcl are launched. If Acushare crashes for any reason, its shared memory queue may become corrupt which will prevent acushare from being able to restart.

To solve this situation, Acushare clean must be executed before starting AcuServer, AcuConnect or executing other processes that require Acushare.
Incident #2485786