Created On:  14 March 2011


Windows Operating Systems allow User Names to be 20 characters long at maximum.  These cannot be used as the "Client" or "Local User Name" in the Access User control
 panel of AcuConnect Thin Client.  Is there a way to solve this issue?


The limit of 16 characters still exist in AcuConnect control panel for User Name, even with the release of extend 9.0.  This is due to the fact that AcuConnect is designed for use on multiple operating systems some of which have such a limit. Windows has no such limit and those usernames longer than 16 characters can prevent connection.
Incident #2503589