AcuThin: "Connection failed. Unknown error." after installing AcuToWeb

0 Likes

Problem:

Issuing the following command:

acuthin.exe serverIP AcuToWebAlias

returns the following error:

"Connection failed. Unknown error."

Where:

AcuToWebAlias is an alias that runs correctly with AcuToWeb

Resolution:

Check if the license for AcuConnect Thin Client is installed and activated.

AcuRCL service can be turned on just having an AcuToWeb license active: acurcl.wlc
But to use acuthin, an acurcl.alc file is necessary.

We are working to include a specific error message for this situation, but that is not going to be available in the Acu 10.1.0. We plan to add this to a future release of the Acu product.

Support Incident: 2990847

Comment List
Related
Recommended