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Lost printer sessions config

Cory Larsen

I have a user whos printer session config somehow was lost. I am trying to setup a new session but I get "Template not found" error. If I try to use settings, the program locks up and I have to use Task Manager to kill the program. I have not been able to find a solution. Extra! X-tream

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    Cory Larsen,

    The message "Template not found"  means the 3270 template file could not be accessed by the user.  This means that either the template file is missing from "C:\Program Files (x86)\Micro Focus\Extra!\Sessions\ENU\Template" (not likely because the application would auto repair) or there is an file access rights issue for the user that is trying to create a new session.  That is, they do not have proper rights to access the directory listed above on that machine.

    Regards,

    Jeff

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  • Suggested Answer

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    Cory Larsen,

    The message "Template not found"  means the 3270 template file could not be accessed by the user.  This means that either the template file is missing from "C:\Program Files (x86)\Micro Focus\Extra!\Sessions\ENU\Template" (not likely because the application would auto repair) or there is an file access rights issue for the user that is trying to create a new session.  That is, they do not have proper rights to access the directory listed above on that machine.

    Regards,

    Jeff

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The opinions expressed above are the personal opinions of the authors, not of OpenText. By using this site, you accept the Terms of Use. Certain versions of content ("Material") accessible here may contain branding from Hewlett-Packard Company (now HP Inc.), Hewlett Packard Enterprise Company, or Micro Focus. As of January 31, 2023, the Material is now offered by OpenText, a separately owned and operated company. Any reference to the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks is historical in nature and the HP, Hewlett Packard Enterprise/HPE, and Micro Focus marks are the property of their respective owners.