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Rumba Printing

I have Unix terminal configured to access one of our Mainframe system. 

When user click on printing, the print dialog box keeps on loop and it goes to Not responding.

This happens on Rumba 10.1 version have anyone faced this issues

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Rumba
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    : Please can you check on my query. 

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    Hi Maheshkumar Vijayakumar,
    What kind of protocol are you using to access your Mainframe ? I'm confused about your description that you have a Unix terminal to access your Mainframe.
    Can you please verify if you are using the Mainframe Display in Rumba to connect to a Mainframe (3270) ?
    Please share the exact Version number , you find it under help -> about . (e.g Version 10.1 DECO 721143) ?
    What operating system is Rumba installed ? Or is this a Terminal Server / VDI environment.
    It would accelerate the process if you open a case with the support team and share the RUMBA Profile with them.
    I have tested with Rumba Version 10.1 DECO 721143 under Windows 10  and I can print the screen without problem.

    best regards

    andree