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Lost printer sessions config

Cory Larsen

I have a user whos printer session config somehow was lost. I am trying to setup a new session but I get "Template not found" error. If I try to use settings, the program locks up and I have to use Task Manager to kill the program. I have not been able to find a solution. Extra! X-tream

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Mainframe Access

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    Cory Larsen,

    The message "Template not found"  means the 3270 template file could not be accessed by the user.  This means that either the template file is missing from "C:\Program Files (x86)\Micro Focus\Extra!\Sessions\ENU\Template" (not likely because the application would auto repair) or there is an file access rights issue for the user that is trying to create a new session.  That is, they do not have proper rights to access the directory listed above on that machine.

    Regards,

    Jeff

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