Trial activation failure

I have been trying to install Visual COBOL for eclipse for Windows (Personal edition) and am not able to activate the product. I am using the same email I used for registration and I am still getting the Activation Failed when using automatic activation. Manual activation leads to an email with Authorization Process Error.

Following the response in similar posts I have emailed at with all the details. I got a call from them telling me they cannot do anything without a service contract and redirected me here.

Can anyone help with this seemingly prevalent issue?