Installation fails with Error 0x80048bc7

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over 4 years ago

Problem:

Installing Visual COBOL 2.3 Update 2 for Visual Studio 2012 fails with Error 0x80048bc7 on Windows 10, and the installation log also reports Error 0x80070002 in the following entries:

e000: Error 0x80070002: Failed to find payload: visualcobolvisualstudio2012_232x86 in working path: C:\Users\********\AppData\Local\Temp\{f11aaffb-b9a5-4799-96a7-a30788065141}\visualcobolvisualstudio2012_232x86 and unverified path: C:\ProgramData\Package Cache\.unverified\visualcobolvisualstudio2012_232x86
e000: Error 0x80070002: Failed to cache payload: visualcobolvisualstudio2012_232x86
e314: Failed to cache payload: visualcobolvisualstudio2012_232x86 from working path: C:\Users\********\AppData\Local\Temp\{f11aaffb-b9a5-4799-96a7-a30788065141}\visualcobolvisualstudio2012_232x86, error: 0x80070002.
e349: Application requested retry of payload: visualcobolvisualstudio2012_232x86, encountered error: 0x80070002. Retrying...
e000: Error 0x80048bc7: Process returned error: 0x80048bc7
e000: Error 0x80048bc7: Failed to execute EXE package.
e000: Error 0x80048bc7: Failed to configure per-machine EXE package.
i319: Applied execute package: vs2012isoshell, result: 0x80048bc7, restart: None
e000: Error 0x80048bc7: Failed to execute EXE package.
e000: Error 0x80048bc7: UX aborted cache verify begin.
[...]
i399: Apply complete, result: 0x80048bc7, restart: None, ba requested restart:  No

Resolution:

The McAfee anti-virus software for some reason causes the Error 0x80070002, so disabling this software temporarily before installing Visual COBOL resolves that error.

As for the Error 0x80048bc7, it means "Restart is required before installation can continue." See https://msdn.microsoft.com/en-us/library/ee225238.aspx

On the machine where this problem occurred, there were some Windows 10 updates in pending and requiring a machine reboot. Restarting the machine does not initiate the update installation in Windows 10. The restart has to be done from Windows Update.

After installing Windows updates, restarting the machine, and disabling the McAfee anti-virus temporarily, it was possible to install Visual COBOL successfully.

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