lservnt.exe fails with exception 0xc0000005

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Problem

Although the installation of Visual COBOL (or any products using the Safenet licensing) was successful, the Sentinel RMS License Manager service (lservnt.exe) fails to start and reports the following in the event log:

Log Name:      Application
Source:        mf_CCITCP2
Date:          10/20/2020 11:36:33 AM
Event ID:      0
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      W10-DEV619
Description:
The description for Event ID 0 from source mf_CCITCP2 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The operation completed successfully.

RegisterServiceCtrlHandler

Log Name:      Application
Source:        Application Error
Date:          10/20/2020 11:36:09 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      W10-DEV619
Description:
Faulting application name: lservnt.exe, version: 8.6.0.54, time stamp: 0x541996de
Faulting module name: ntdll.dll, version: 10.0.18362.1139, time stamp: 0x335bbdaf
Exception code: 0xc0000005
Fault offset: 0x000866ff
Faulting process id: 0xd44
Faulting application start time: 0x01d6a6f6b9373874
Faulting application path: C:\Program Files (x86)\Common Files\SafeNet Sentinel\Sentinel RMS License Manager\WinNT\lservnt.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 6faa10d4-bb6c-48d7-ac6a-7520b7283186
Faulting package full name:
Faulting package-relative application ID:


On Windows 10, the following error message may also pop up on screen:
MFLA_Error5.png.jpg

Solution

It is a known issue for lservnt.exe to crash when it interacts with a very long network adapter name. The lservnt.exe's buffer length is limited to 64 characters.

Here are the steps to resolve the issue:

  1. Go to Settings > Network & Internet
  2. Click Change adapter options
  3. Note the long name for the network adapter
    NetworAdapters.jpg
  4. Right-click the long name
  5. Click Rename
  6. Enter a name up to 64 characters (e.g. Ethernet0)
  7. Reboot the machine

Fano R. | Support Engineer | Micro Focus

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