Created On: 03 February 2011
Problem:
Cannot install Visual COBOL / Net Express products due to Orphaned Registry entries, this issue usually occurs in Windows Vista or Windows 7. For example, the key HKEY_LOCAL_MACHINE\Software\Wow6432Node\Micro Focus exists but you cannot change permissions or do anything with those keys, access is denied. Even when logging on with the local Administrator account you cannot see these keys or even change the permissions. This key could already exist due to other or older products but where removed.
Resolution:
1. Download and install SubInACL:
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en
2. From an Administrators command prompt, run:
>cd /d “c:\program files (x86)\Windows Resource Kits\Tools”
>subinacl.exe /subkeyreg “HKEY_LOCAL_MACHINE\Software\Wow6432Node\Micro Focus” /grant=administrators=f
3. On 64 bit machines using regedit, check that the keys under KEY_LOCAL_MACHINE\Software\Wow6432Node\Micro Focus\License Manager are now visible.
On 32 bit machines using regedit, check that the keys under KEY_LOCAL_MACHINE\Software\Micro Focus\License Manager are now visible.
4. Once these steps have been followed try install the product again.
http://www.microsoft.com/downloads/en/details.aspx?FamilyID=e8ba3e56-d8fe-4a91-93cf-ed6985e3927b&displaylang=en
2. From an Administrators command prompt, run:
>cd /d “c:\program files (x86)\Windows Resource Kits\Tools”
>subinacl.exe /subkeyreg “HKEY_LOCAL_MACHINE\Software\Wow6432Node\Micro Focus” /grant=administrators=f
3. On 64 bit machines using regedit, check that the keys under KEY_LOCAL_MACHINE\Software\Wow6432Node\Micro Focus\License Manager are now visible.
On 32 bit machines using regedit, check that the keys under KEY_LOCAL_MACHINE\Software\Micro Focus\License Manager are now visible.
4. Once these steps have been followed try install the product again.
Incident #2498698
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