more than an upload error

Hi @ all,

I have a lot of error on upload file at Germany office I try to understand and seems that some file is upload and some other not attach on this filr.log:


2013-06-10 13:28:38,711 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Übersicht Installer.xls to the server (aca.filesync2.processor.local)
2013-06-10 13:28:38,742 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
Traceback (most recent call last):
File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
File "aca\onprem\filesync2.pyo", line 430, in PostFile
File "aca\onprem\apiserver.pyo", line 501, in PostFile
File "aca\onprem\restapi.pyo", line 502, in PostFile
InternalServerError: (500) ''
2013-06-10 13:28:38,742 [WARNING] Failed to process change (local) "13760:NewFile:('file', u'-101_102_FD74M0HDOSF79KNGN2A8OBIS')": RetryableProcessingError: None (aca.filesync2.changes)

2013-06-10 13:28:39,502 [WARNING] Unhandled HTTP error: 500 u'FILE_WRITE_FAILED' (Error saving file: BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls - Cannot get length of file BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls for entry folderEntry_82720: It does not exist) (aca.onprem.apiserver.restapi)
2013-06-10 13:28:39,502 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Dortmund\Bestellunterlagen\20673500\BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls to the server (aca.filesync2.processor.local)
2013-06-10 13:28:39,512 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
Traceback (most recent call last):
File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
File "aca\onprem\filesync2.pyo", line 430, in PostFile
File "aca\onprem\apiserver.pyo", line 501, in PostFile
File "aca\onprem\restapi.pyo", line 502, in PostFile
InternalServerError: (500) ''
2013-06-10 13:28:39,512 [WARNING] Failed to process change (local) "4456:NewFile:('file', u'-101_102_H38LO1LTAP93H3Z3JSFOLANA')": RetryableProcessingError: None (aca.filesync2.changes)

Have you any idea about solve this kind of problem?

thanks a lot for support

Angelo Cannone
  • Angelo1978;2267707 wrote:
    Hi @ all,

    I have a lot of error on upload file at Germany office I try to understand and seems that some file is upload and some other not attach on this filr.log:


    2013-06-10 13:28:38,711 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Übersicht Installer.xls to the server (aca.filesync2.processor.local)
    2013-06-10 13:28:38,742 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
    Traceback (most recent call last):
    File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
    File "aca\onprem\filesync2.pyo", line 430, in PostFile
    File "aca\onprem\apiserver.pyo", line 501, in PostFile
    File "aca\onprem\restapi.pyo", line 502, in PostFile
    InternalServerError: (500) ''
    2013-06-10 13:28:38,742 [WARNING] Failed to process change (local) "13760:NewFile:('file', u'-101_102_FD74M0HDOSF79KNGN2A8OBIS')": RetryableProcessingError: None (aca.filesync2.changes)

    2013-06-10 13:28:39,502 [WARNING] Unhandled HTTP error: 500 u'FILE_WRITE_FAILED' (Error saving file: BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls - Cannot get length of file BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls for entry folderEntry_82720: It does not exist) (aca.onprem.apiserver.restapi)
    2013-06-10 13:28:39,502 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Dortmund\Bestellunterlagen\20673500\BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls to the server (aca.filesync2.processor.local)
    2013-06-10 13:28:39,512 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
    Traceback (most recent call last):
    File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
    File "aca\onprem\filesync2.pyo", line 430, in PostFile
    File "aca\onprem\apiserver.pyo", line 501, in PostFile
    File "aca\onprem\restapi.pyo", line 502, in PostFile
    InternalServerError: (500) ''
    2013-06-10 13:28:39,512 [WARNING] Failed to process change (local) "4456:NewFile:('file', u'-101_102_H38LO1LTAP93H3Z3JSFOLANA')": RetryableProcessingError: None (aca.filesync2.changes)

    Have you any idea about solve this kind of problem?

    thanks a lot for support

    Angelo Cannone


    It's basically saying that the entry that it is trying to update does not exist. Could you give us some history of how you got here? Did you try syncing, and then changing files, and then re-syncing? Did that folder possibly get deleting in the web ui? Does this happen to all entries, or just that one? I'd like to think we got all the special character issues fixed, but does this only happen to files with special character in it?
  • Angelo1978;2267707 wrote:
    Hi @ all,

    I have a lot of error on upload file at Germany office I try to understand and seems that some file is upload and some other not attach on this filr.log:


    2013-06-10 13:28:38,711 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Übersicht Installer.xls to the server (aca.filesync2.processor.local)
    2013-06-10 13:28:38,742 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
    Traceback (most recent call last):
    File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
    File "aca\onprem\filesync2.pyo", line 430, in PostFile
    File "aca\onprem\apiserver.pyo", line 501, in PostFile
    File "aca\onprem\restapi.pyo", line 502, in PostFile
    InternalServerError: (500) ''
    2013-06-10 13:28:38,742 [WARNING] Failed to process change (local) "13760:NewFile:('file', u'-101_102_FD74M0HDOSF79KNGN2A8OBIS')": RetryableProcessingError: None (aca.filesync2.changes)

    2013-06-10 13:28:39,502 [WARNING] Unhandled HTTP error: 500 u'FILE_WRITE_FAILED' (Error saving file: BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls - Cannot get length of file BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls for entry folderEntry_82720: It does not exist) (aca.onprem.apiserver.restapi)
    2013-06-10 13:28:39,502 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Dortmund\Bestellunterlagen\20673500\BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls to the server (aca.filesync2.processor.local)
    2013-06-10 13:28:39,512 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
    Traceback (most recent call last):
    File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
    File "aca\onprem\filesync2.pyo", line 430, in PostFile
    File "aca\onprem\apiserver.pyo", line 501, in PostFile
    File "aca\onprem\restapi.pyo", line 502, in PostFile
    InternalServerError: (500) ''
    2013-06-10 13:28:39,512 [WARNING] Failed to process change (local) "4456:NewFile:('file', u'-101_102_H38LO1LTAP93H3Z3JSFOLANA')": RetryableProcessingError: None (aca.filesync2.changes)

    Have you any idea about solve this kind of problem?

    thanks a lot for support

    Angelo Cannone


    It's basically saying that the entry that it is trying to update does not exist. Could you give us some history of how you got here? Did you try syncing, and then changing files, and then re-syncing? Did that folder possibly get deleting in the web ui? Does this happen to all entries, or just that one? I'd like to think we got all the special character issues fixed, but does this only happen to files with special character in it?
  • Angelo1978;2267707 wrote:
    Hi @ all,

    I have a lot of error on upload file at Germany office I try to understand and seems that some file is upload and some other not attach on this filr.log:


    2013-06-10 13:28:38,711 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Übersicht Installer.xls to the server (aca.filesync2.processor.local)
    2013-06-10 13:28:38,742 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
    Traceback (most recent call last):
    File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
    File "aca\onprem\filesync2.pyo", line 430, in PostFile
    File "aca\onprem\apiserver.pyo", line 501, in PostFile
    File "aca\onprem\restapi.pyo", line 502, in PostFile
    InternalServerError: (500) ''
    2013-06-10 13:28:38,742 [WARNING] Failed to process change (local) "13760:NewFile:('file', u'-101_102_FD74M0HDOSF79KNGN2A8OBIS')": RetryableProcessingError: None (aca.filesync2.changes)

    2013-06-10 13:28:39,502 [WARNING] Unhandled HTTP error: 500 u'FILE_WRITE_FAILED' (Error saving file: BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls - Cannot get length of file BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls for entry folderEntry_82720: It does not exist) (aca.onprem.apiserver.restapi)
    2013-06-10 13:28:39,502 [ERROR] An unknown error occurred while attempting to post Für mich freigegeben\smde\VF D2\Dortmund\Bestellunterlagen\20673500\BoQ LinkID 20673502_ BO-Ümmingen WXB A61 WRF LP5.xls to the server (aca.filesync2.processor.local)
    2013-06-10 13:28:39,512 [ERROR] Exception: <class 'aca.excepts.InternalServerError'> (aca.excepts)
    Traceback (most recent call last):
    File "aca\filesync2\processor\local.pyo", line 280, in ProcessNewFileChange
    File "aca\onprem\filesync2.pyo", line 430, in PostFile
    File "aca\onprem\apiserver.pyo", line 501, in PostFile
    File "aca\onprem\restapi.pyo", line 502, in PostFile
    InternalServerError: (500) ''
    2013-06-10 13:28:39,512 [WARNING] Failed to process change (local) "4456:NewFile:('file', u'-101_102_H38LO1LTAP93H3Z3JSFOLANA')": RetryableProcessingError: None (aca.filesync2.changes)

    Have you any idea about solve this kind of problem?

    thanks a lot for support

    Angelo Cannone


    It's basically saying that the entry that it is trying to update does not exist. Could you give us some history of how you got here? Did you try syncing, and then changing files, and then re-syncing? Did that folder possibly get deleting in the web ui? Does this happen to all entries, or just that one? I'd like to think we got all the special character issues fixed, but does this only happen to files with special character in it?