Some user show hoem folder; others disappear

HI All
I has a filr lab and use AD as LDAP User source, and user home folder on NAS Device. I find some users could not see their homefolder in [My files], but not all users have such problem.
I find a TID 7016523 "No data shown in Home folder hosted on AD integrated NAS device using NTLMv1" , but it seem "No Users" could see their home folder...not similar mine.

I had update the 1.2 patch(version 848), still get the same problem.
who has similar experience like me could provide some idea to me ?