Error When UnArchiving Messages

Hi,

We discovered that one of our users has two archives. He would like to merge them into one archive. The client allows us to access and view the messages in the second archive. The problem is when we try to unarchive any of the messages. We get the following error: [c05d] - Dependent store file does not exist on the disk. I tried running structural and contents checks on the archive. Neither find any problems according to the logs. After the structure check runs and the log appears we get a popup with the following 0x8101 error. But like I said the actual log states that it didn't find any correctable/non-correctable issues. Does anyone have advice on how to proceed?

Thanks
Jeremy

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  • Hi Jeremy,

    We potentially have two issues here which may or may not have the same root cause.

    Let's start with the 8101 - What type of file system is the damaged archive stored on? How many items are in this archive?

    Please let us know.

    Cheers,
  • Laura,

    The damaged archive is on a shared network location. The client is running Windows 7. The second (damaged archive) must have been created recently because he only has 162 message items in the inbox folder.

    Thanks
    Jeremy
  • In article <jesullivan.7sxpo0@no-mx.forums.microfocus.com>, Jesullivan
    wrote:
    > The damaged archive is on a shared network location. The client is
    > running Windows 7. The second (damaged archive) must have been created
    > recently because he only has 162 message items in the inbox folder.


    What type of shared network location? Is that particular folder
    accessible by others and/or antivirus (most don't understand GW
    databases)
    By any chance was anything done with the user's FID?
    What are the archive folders called? I'd expect them to be of the form
    of ofFIDarc and how they are different might shed us a clue.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

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  • In article <jesullivan.7sxpo0@no-mx.forums.microfocus.com>, Jesullivan
    wrote:
    > The damaged archive is on a shared network location. The client is
    > running Windows 7. The second (damaged archive) must have been created
    > recently because he only has 162 message items in the inbox folder.


    What type of shared network location? Is that particular folder
    accessible by others and/or antivirus (most don't understand GW
    databases)
    By any chance was anything done with the user's FID?
    What are the archive folders called? I'd expect them to be of the form
    of ofFIDarc and how they are different might shed us a clue.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!

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