I've got a strange client crash. If a user has an email, that has an email as an attachment, and then tries to drag the email attachment to a new email,
GroupWise hangs for a moment, and then crashes.
But (and this is the strange bit), if I remote control the users PC (using TightVNC), and then do the operation for them (drag the attached email to a new email), it works (everytime).
Any ideas on this? User environment is Windows 7 Pro, fully patched. Looking in the event log, there are two Error entries :
1) .NET Runtime
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 72CBF10B
and on the same timestamp 2) Application Error
Faulting application name: grpwise.exe, version: 126.96.36.199782, time stamp: 0x5a8e9169
Faulting module name: GWMXLIB1.dll, version: 188.8.131.52782, time stamp: 0x5a8e9022
Exception code: 0xc0000005
Fault offset: 0x0001f10b
Faulting process id: 0x3c4
Faulting application start time: 0x01d42324c05d3540
Faulting application path: C:\Program Files (x86)\Novell\GroupWise\grpwise.exe
Faulting module path: C:\Program Files (x86)\Novell\GroupWise\GWMXLIB1.dll
Report Id: 41964679-8f2c-11e8-beab-14dae96d8227