Properties Error


We have started rolling out the 2014 client and now have seen multiple times, different users, different workstations when opening properties on an appointment if gives this error:


"Do you want to save this file, or find a program online to open it?" Any clues?


Thanks,

Kirk

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  • Am 27.05.2015 um 16:53 schrieb Kirk White:
    > We have started rolling out the 2014 client and now have seen multiple times,
    > different users, different workstations when opening properties on an
    > appointment if gives this error:
    > "Do you want to save this file, or find a program online to open it?" Any clues?


    Do you have MSXML 4 installed properly?

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • Hi Kirk,

    How are you rolling out the client? This is key to solving your problem. I've seen this error before and it was a corrupt OFVIEWS folder.

    Please do let us know - thanks.

    Cheers,

  • I'm running install.bat from the network. ZCM raises runs the install.bat as system user.







    Hi Kirk,

    How are you rolling out the client? This is key to solving your
    problem. I've seen this error before and it was a corrupt OFVIEWS
    folder.

    Please do let us know - thanks.

    Cheers,


    --
    Laura Buckley
    Technical Consultant
    IT Dynamics, South Africa

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  • I'll try uninstalling MSXML and installing MSXML from the GroupWise installation folder to see if the issue goes away. I have two systems that I know have the problem.








    Am 27.05.2015 um 16:53 schrieb Kirk White:

    > We have started rolling out the 2014 client and now have seen multiple times,
    > different users, different workstations when opening properties on an
    > appointment if gives this error:
    > "Do you want to save this file, or find a program online to open it?" Any clues?


    Do you have MSXML 4 installed properly?

    CU,
    --
    Massimo Rosen
    Novell Knowledge Partner
    No emails please!
    http://www.cfc-it.de
  • Hi Kirk,

    Something to try on a workstation with this error. First, please download and extract a fresh copy of the GroupWise client (use 7Zip to extract the self-extracting .exe file into a folder on it's own). On the workstation concerned ensure that both GroupWise and Notify are exited. Then browse to the GroupWise program folder. Delete the OFVIEWS folder. Copy a fresh OFVIEWS folder from your newly downloaded and extracted copy of the GroupWise client into the same location as the one that you deleted.

    Restart the GroupWise client, try open the properties of an appointment and please do let us know how that works out for you.

    Cheers,

  • Tried copying over newly extracted files into ofviews - Did not help

    Removed existing ofviews and copying newly extracted files - Did not help

    Reinstalled GroupWise - Did not help

    Removed GroupWise, 2008 and 2012 Redistributables, MSXML, NT Messaging - Did not help


    It appears to be one calendar item for this user. I will have her try from other systems with v8, v14, and web client to see if it follows her.







    Hi Kirk,

    Something to try on a workstation with this error. First, please
    download and extract a fresh copy of the GroupWise client (use 7Zip to
    extract the self-extracting .exe file into a folder on it's own). On
    the workstation concerned ensure that both GroupWise and Notify are
    exited. Then browse to the GroupWise program folder. Delete the
    OFVIEWS folder. Copy a fresh OFVIEWS folder from your newly downloaded
    and extracted copy of the GroupWise client into the same location as the
    one that you deleted.

    Restart the GroupWise client, try open the properties of an appointment
    and please do let us know how that works out for you.

    Cheers,


    --
    Laura Buckley
    Technical Consultant
    IT Dynamics, South Africa

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    please show your appreciation and click on the star below...
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  • Steps taken to correct the problem:

    Copied the new extracted ofviews to workstation - did not help

    deleted ofviews from system and copied newly extracted ofviews to workstation - did not help

    Completly uninstalled GroupWise along with NT messaging, msxml, two redistributables and installed - did not help.

    I had the user go to a different system with v14 and it had the same error.

    I had the user go to a different system with v8 and it did not have the error.


    It seems to be only appointments.


    Is there a way to turn on GroupWise client logging?







    Hi Kirk,

    Something to try on a workstation with this error. First, please
    download and extract a fresh copy of the GroupWise client (use 7Zip to
    extract the self-extracting .exe file into a folder on it's own). On
    the workstation concerned ensure that both GroupWise and Notify are
    exited. Then browse to the GroupWise program folder. Delete the
    OFVIEWS folder. Copy a fresh OFVIEWS folder from your newly downloaded
    and extracted copy of the GroupWise client into the same location as the
    one that you deleted.

    Restart the GroupWise client, try open the properties of an appointment
    and please do let us know how that works out for you.

    Cheers,


    --
    Laura Buckley
    Technical Consultant
    IT Dynamics, South Africa

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    please show your appreciation and click on the star below...
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  • Hi Kirk,

    Just to confirm... is it every appointment in a Calendar or Sent Items OR is it only one appointment?

    Please let us know - thanks.

    Cheers,

  • Laura,


    It is only appointments that have the problem, and new this morning I have figured it out that it is only appointments with resources, ie meeting rooms.


    It can be appointments created with v8 or 2014, if it has a resource I get the error. Still troubleshooting, but I think Novell needs to get involved before I roll out to many more v2014 clients.


    Are you really in South Africa?







    Hi Kirk,

    Just to confirm... is it every appointment in a Calendar or Sent Items
    OR is it only one appointment?

    Please let us know - thanks.

    Cheers,


    --
    Laura Buckley
    Technical Consultant
    IT Dynamics, South Africa

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    please show your appreciation and click on the star below...
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  • Hi Kirk

    I suggest that you open a Service Request with Novell Technical Support so that they can look at this for you.

    Yes, I really am in South Africa :) But now I'm curious.... why do you ask?

    Cheers,