Webacces mobile users cant reply on message

Is anyone who is having this problem?
Users opens the webaccess using a browser on a mobile. they can read the messages but cant reply. if they click reply it will freeze.
We use GW 14.2.3 . on mobile i try chrome and the buildin browser.

Any solution?

greetings Wilfred

Tags:

  • nuborgh,

    It appears that in the past few days you have not received a response to your
    posting. That concerns us, and has triggered this automated reply.

    These forums are peer-to-peer, best effort, volunteer run and that if your issue
    is urgent or not getting a response, you might try one of the following options:

    - Visit https://www.microfocus.com/support-and-services and search the knowledgebase and/or check
    all the other self support options and support programs available.
    - Open a service request: https://www.microfocus.com/support
    - You could also try posting your message again. Make sure it is posted in the
    correct newsgroup. (http://forums.microfocus.com)
    - You might consider hiring a local partner to assist you.
    https://www.partnernetprogram.com/partnerfinder/find.html

    Be sure to read the forum FAQ about what to expect in the way of responses:
    http://forums.microfocus.com/faq.php

    Sometimes this automatic posting will alert someone that can respond.

    If this is a reply to a duplicate posting or otherwise posted in error, please
    ignore and accept our apologies and rest assured we will issue a stern reprimand
    to our posting bot.

    Good luck!

    Your Micro Focus Forums Team
    http://forums.microfocus.com


  • On Tue, 12 Jun 2018 14:26:02 GMT, nuborgh
    <nuborgh@no-mx.forums.microfocus.com> wrote:

    >
    >Is anyone who is having this problem?
    >Users opens the webaccess using a browser on a mobile. they can read the
    >messages but cant reply. if they click reply it will freeze.
    >We use GW 14.2.3 . on mobile i try chrome and the buildin browser.
    >
    >Any solution?
    >
    >greetings Wilfred


    I just tried this on 14.2.3 with an iPhone and it works fine for me.
    Since no one else has replied, this is probably not common at all. But
    I'm not sure what to suggest, other than checking log files to see if
    you can get a hint as to the problem. Or else open an SR with
    MicroFocus.

    --
    Ken
    Knowledge Partner

    If this post was helpful and you are logged into the web interface,
    please show your appreciation and click on the star below... Thanks!

    Create and vote for enhancements!
    https://www.microfocus.com/products/enhancement-request.html
  • In article <nuborgh.8irahc@no-mx.forums.microfocus.com>, Nuborgh wrote:
    > Is anyone who is having this problem?
    > Users opens the webaccess using a browser on a mobile. they can read the
    > messages but cant reply. if they click reply it will freeze.
    > We use GW 14.2.3 . on mobile i try chrome and the buildin browser.


    Not on seeing this on a Samsung Galaxy Tab E, droid version 7.1.1. What
    devices/versions are you seeing this on?
    Perhaps some cleanup under Settings, Device Maintenance might be in order.

    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
    If you find a post helpful and are logged in the Web interface, please
    show your appreciation by clicking on the star below. Thanks!