Client refresh / jump to highlighted email


After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.



Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.



What might be causing this? If it is a setting, where can I change it?





Best regards,



Dan








Daniel Wells AIA VCP
Senior Asociate | IT Coordinator







MHTN Architects, Inc.

Direct: 801.326.3215 | http://www.mhtn.com


____________________________________

vision made real



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  • On Wed, 21 May 2014 22:32:32 GMT, "Daniel Wells"
    <Daniel.Wells@mhtn.com> wrote:

    >
    >After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.
    >Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.
    >What might be causing this? If it is a setting, where can I change it?


    Dan,

    One thing to check would be the video driver on the PC. I don't
    recall this specific issue, but in the past I have had buggy video
    drivers cause problems in GroupWise. Video drivers seem to get
    updated fairly - so maybe a simple video driver update would solve
    this.

    Ken
Reply
  • On Wed, 21 May 2014 22:32:32 GMT, "Daniel Wells"
    <Daniel.Wells@mhtn.com> wrote:

    >
    >After last weekend's upgrade from 8.0.3 to 2014, I have a client that has odd screen jumps that seem like some sort of refresh. His refresh rate is set the same as mine and I do not have the issue.
    >Here is the symptoms: In a long list of email, if he has scrolled down, the screen jumps back to the highlighted email, placing it as either the top or bottom email, depending if he is above or below the highlighted email when the "jump" occurs. These "jumps" happen at about 5-10 second intervals.
    >What might be causing this? If it is a setting, where can I change it?


    Dan,

    One thing to check would be the video driver on the PC. I don't
    recall this specific issue, but in the past I have had buggy video
    drivers cause problems in GroupWise. Video drivers seem to get
    updated fairly - so maybe a simple video driver update would solve
    this.

    Ken
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