WebAccess doesn't start

I've removed the antivirus from my GroupWise server, and since then I can't access webaccess.
Tomcat 6 doesn't snart. Manual start fails too.

Eventviewer only say: "The Tomcat 6 service terminated with service-specific error The operation completed successfully."
- <Event xmlns="">schemas.microsoft.com/.../event">
- <System>
<Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
<EventID Qualifiers="49152">7024</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8080000000000000</Keywords>
<TimeCreated SystemTime="2015-10-22T04:43:15.808400000Z" />
<EventRecordID>9029</EventRecordID>
<Correlation />
<Execution ProcessID="692" ThreadID="3920" />
<Channel>System</Channel>
<Computer>GROUPWISE</Computer>
<Security />
</System>
- <EventData>
<Data Name="param1">Tomcat 6</Data>
<Data Name="param2">%%0</Data>
</EventData>
</Event>

WebAcc runs on IIS7 and Windows2008R2.

Any suggestions? Should I reinstall?


Thanks
Jens Jakob Sørensen
Dansk Centralbibliotek, Flensburg

Tags:

  • Hi Jens,

    Personally I would do a reinstall. But I would first make a backup of my webacc.cfg so that I have a copy of all my custom settings.

    I find that if I start fiddling with what is broken already I often make a bigger mess of things and waste valuable time - but that's just me! When it comes to WebAccess a reinstall is quick and easy to do.

    Cheers,
  • Hi Laura

    Reinstall didn't fix it.
    But!
    Under "C:\Novell\tomcat6\logs" I found this:
    [2015-10-22 06:35:56] [197 javajni.c] [error] The specified module could not be found.
    [2015-10-22 06:35:56] [994 prunsrv.c] [error] Failed creating java C:\Novell\java\bin\server\jvm.dll
    [2015-10-22 06:35:56] [1269 prunsrv.c] [error] ServiceStart returned 1
    [2015-10-22 06:43:15] [197 javajni.c] [error] The specified module could not be found.

    Further research showed Java had updated to a new version yesterday.
    I removed java and reinstalled WebAccess again (with the original java-version).

    Now it works. And I have disabled further Java-updates :-)

    Kind regards
    Jens Jakob


    >>> laurabuckley<laurabuckley@no-mx.forums.microfocus.com> 22-10-2015 07:36 >>>


    Hi Jens,

    Personally I would do a reinstall. But I would first make a backup of
    my webacc.cfg so that I have a copy of all my custom settings.

    I find that if I start fiddling with what is broken already I often make
    a bigger mess of things and waste valuable time - but that's just me!
    When it comes to WebAccess a reinstall is quick and easy to do.

    Cheers,


    --
    Laura Buckley
    Technical Consultant
    IT Dynamics, South Africa

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  • Hi Jens,

    I had not even considered Java updates on a Windows box to cause such issues - learning all the time ;)

    Thank you so much for sharing this information with us.

    Cheers,
  • In article <56289E4E.9EA0.0014.3@dcbib.dk>, Jens Jakob Sørensen wrote:
    > Further research showed Java had updated to a new version yesterday.


    Further proof that the latest isn't always the greatest.


    Andy of
    http://KonecnyConsulting.ca in Toronto
    Knowledge Partner
    http://forums.novell.com/member.php/75037-konecnya
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